Quality Assuror at Momentum Metropolitan Holdings Limited

Requirements

• Matric
• Minimum of 3 years of experiencein Call Centre/ Correspondence department.
• 1 – 2 years of Correspondence and/ or Digital platform experience is an advantage
• Proficient in English and additional languages.
• Excellent communication skills(verbal and written).
• Excellent understanding of the Momentum products and processes.
• Good knowledge of the Oracle Administration system.
• Good knowledge of Excel.
• 3 years industry knowledge a pre-requisite.
• Training skills.
• Business communications skills.

Duties & Responsibilities

• Quality check Random sample of calls and Escalated calls.
• Live QA.
• Quality check preselected calls (based of high call drivers).
• Coaching Agents.
• Take calls to keep up to date with systems products and processes when the need arises.
• Maintain the confidentiality of sensitive information.
• Manage financial and other company resources under your control with due respect.

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent