Quality Auditor (Senior) at Discovery Limited

The primary function of this role is to conduct quality audits on the critical business processes within the business and provide a DPMO score for the work processed within Discovery Life Group Risk. A key purpose is to add value to current processes by identifying gaps and proposing innovative recommendations that will impact efficiencies and the quality of work produced. You will therefore need advanced technical skills, particularly in excel, excellent communication skills and be comfortable working to extremely tight deadlines.
Areas of responsibility may include but not limited to

• Conduct quality audits across critical business processes within the Discovery Life Group Risk area
• Conduct risk-based audits taking cognisance of business rules, process protocols and guidelines, compliance, legislative and regulatory requirements
• Provide error trend analysis and feedback reports on issues identified
• Compile daily/ weekly/ monthly stats
• Need to align quality assurance standards across Discovery (where applicable)
• Sound understanding of the Group Risk products and business processes
• Have a good understanding of the business rules and check for correct application of these when work is processed or when information is provided to clients
• Need to understand and know the application of Compliance and Legislative requirements within the product offering and business processes
• Stay abreast of quality assurance best practice adopted within other areas across Discovery
• Adhoc data analysis and reporting
• Application of the Lean Six Sigma methodology in quality audits
• Identifying areas of concern and system related issues
• Preparing DPMO assessment sheets and reports on audit findings for various departments
• Defining opportunities for processes or cases to be audited
• Feedback to business on audit findings
• Ability to map business processes in accordance with the standard operating procedure (SOP) methodology adopted within Discovery
• Ongoing maintenance of SOP’s for all business processes
• Conduct bi-annual iQS audits across Discovery Life and Invest business areas
• Participation in DNV external audits

Personal Attributes and Skills
The Successful Candidate Must Demonstrate The Following Competencies

• Analytical and problem solving abilities
• Methodical and attention to detail
• Numerical ability to compile stats
• Able to take initiative and exercise sound judgment and decision making
• Ability to prioritise and organise effectively
• Excellent interpersonal and communication skills to discuss QA feedback at all levels of management
• Assertive and a team player yet able to work independently
• Able to take ownership and responsibility for the function
• Ability to work under pressure and meet deadlines
• Strong oral and written communication skills
• Understanding of complex Excel formulas, pivot tables, graphs and macro’s.
  Advanced knowledge and experience in the MS Office products, including Excel, Access and PowerPoint- Deliver informative, well-organized information.
• Understand how to communicate difficult/sensitive information tactfully.
• Ability to analyze and interpret data.
• Ability to manage multiple tasks
• Good data mapping, data mining and data tracking abilities.
• Strong trouble shooting abilities.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
• Ability to work with accuracy and to strict deadlines.

Education and Experience

• Matric Essential
• IRCA ISO 9001: 2008 Lead Auditor certification advantageous
• Employee benefits or Group Risk experience beneficial
• Good understanding of the ISO standard and Quality Management
• Up to 2 years’ experience working in a data analysis and reporting role
• Advanced knowledge and experience of MS Office products including Excel, Access, Visio and PowerPoint
• Understanding of complex Excel formulas, pivot tables, and graphs.
• COP
• 5 years QA experience (preferable)