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In Africa our strategy is to grow Diageo’s leadership across beer and spirits by providing brand choice across a broad range of consumer motivations, profiles, and occasions. We are focused on growing beer faster than the market and accelerating the growth of spirits through continued investment in infrastructure and brands with mainstream spirits b...
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The Diageo SA business is one of the few examples of a TBA business across the world, with significant presence in Beer (2m EUs), Spirits (4m EUs) and RTDs (1m EUs) and a portfolio of 28 brands.
Dimensions
Financial targets:
- Comply to the expenditure within the Quality budget
- Supporting Operations in the reduction of the quantity of isolations, reworks and waste due to non-conformances.
- Monitor and track cost of quality.
Functional Market Complexity
The South African market is complex with many competitors and a strong quality, cost and delivery focus. Need to constantly reduce production cost, while maintaining high quality and delivery to become Number 1.
This role involves facilitation and interaction with staff from Production, Engineering, CI, Training, and Warehouse departments.
Leadership Responsibilities
- The role has no direct reports but would be expected to interact and influence several people in other departments.
- The role requires skills to engage with different stakeholders in the business.
Purpose of Role
- An integral part of the Quality Team and a support service provision to the production operation.
- Comply with the Quality Control/Assurance Activities.
- Monitoring of process controls and packaging quality on-line as per the Quality Plan, in accordance with requirements and standards and react accordingly when non-conformances are observed.
- Ensure the raw materials received meets all specifications when released and follow the isolation procedure for all non-conforming product.
- Monitor & Inspect Raw Materials as per the Quality Plan when required.
- Troubleshooting, root-cause analysis and support on corrective/preventative action measures
- Conduct verification and validation activities on lab equipment.
- Ensure the reliability and accuracy of results & records and ensure retention samples are kept as per procedure and information of the product is legible.
- Conduct and report on Compliance Audits in respect of GHPs, GMPs, GRMS, PRPs and 5S as per schedule.
- Basic maintenance of lab equipment, calibration, cleaning and maintaining of housekeeping.
- Maintaining relevant Lab Housekeeping Standards & Retention sample room/GLP’s.
- Capturing, Maintaining & Control of Records and Documentation as per the Quality Management System.
- Analyse the product, capture the results and update the shift report accurately before the end of the shift.
- To ensure CODEX requirements are met throughout the process and update the report.
- To ensure that PPMD verification are conducted as per Global Quality Standard.
- To actively be involved in MMS site projects and CI initiatives.
- Support Quality & Food Safety Systems by ensure all procedures, working aid, work instructions and test method are accurate.
- Ensure compliance, implementation and maintenance of company requirements, standards, and legislation.
- Communicate with supplier on non- conforming raw materials
- Investigate all customer / consumer complaints and provide FACTS and supporting records.
Top Accountabilities
Key Performance Areas
- Accurate, Precise, Timeous Analytical Results
- Service /Support Provision
- Quality Shift report & data accuracy
- Equity sample compliance
- Good Laboratory Practice Compliance
- Housekeeping and 5S in the lab
- Support achievement of Quality KPI’s (QI, PPM Defects, Cost of Quality, Quality Incident & Isolations)
- Investigate customer / consumer complaints
- Managing of isolation and rework stock.
- Support the Innovation Agenda
- Support the SHE Agenda
- Support CODEX Agenda
- Conducting QMS/FSMS/GRMS audits
- Compliance to Company Requirements & Standards (ISO 9001 and FSSC 22000)
Qualifications
Qualifications and Experience Required
- Tertiary Qualification in Food Technology, Biotechnology, Chemistry any other Science related field
Experience
- At least 2 years laboratory experience
- Quality Control in an FMCG Environment
- Knowledge of Quality & Food Safety Systems (ISO 9001 & FSSC 22000)
- Working knowledge of SAP.tms ld,dent)
- Knowledge of bottling processes
- Knowledge of Non-Conformance process
Key Skills
- Independent, Confident, Self-motivated
- Have a “can-do” attitude
- Team player
- Stakeholder management
- Good Communication skills
- Computer literacy skills
- Knowledge of Quality & Food Safety Systems
Competencies
Leadership
- Values the differences in people and treating everyone with respect and integrity.
- Stands for what he/she feels are right, important, and honest.
- Capable of challenging others and comfortable with being challenged.
- Able to demonstrate self-assurance and a confident way of working always.
FUNCTIONAL
- Able to Work under Pressure
- A Strong sense of Urgency
- Commitment to the team and the Company
- Innovative in applying improvement opportunities
- Sound interpersonal skills
- Independent, confident, assertive, self-motivated
- High level of integrity
- Flexible within area of work
- Takes ownership of personal development
- Must have Quality & Food Safety Systems knowledge
- Practice closing the feedback loop
- Always exhibits appropriate behaviour in line with Diageo SA Vision and Values.
Barriers to Success in Role
- Inability to influence colleagues and associates
- Low level of cultural awareness and sensitivity
- Inability to juggle multiple priorities & work to a series of tight deadlines
- Lack of Logical thought
- Lack of Communication
- Lack of Feedback
- Lack of Self-motivation, Drive and Energy
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