Quality Improvement Coach at The Aurum Institute

Work Description

The Improvement Coach is responsible for providing on-site QI coaching to Department of Health personnel working at DoH facilities.  This will involve technical guidance to DoH staff to develop, implement, monitor and adapt all QI Projects at a facility and/or sub-district level.   Additionally, Coachers will be required to assist in the developing of Quality Improvement capacity within all internal Aurum staff working on the same grant, as well as assist them with implementing quality improvement projects.

Technical Work Responsibilities

• Ability to apply a variety of quality improvement methodologies according to an identified problem
• Ability to use, analyse and display data for improvement purposes
• Ability to conduct and teach root cause analysis
• Ability to use and teach methodologies that can generate change ideas
• Ability to apply a systems perspective to work through proficient workflow processes and their analysis
• Coordination and management of all QI Projects within a District
• Liaise with Internal and External Customers/Stakeholders
• QI record keeping
• Human capital management
• Coaching and mentoring

Duties:

• Continuous communication with IA and Senior IA and District Managers
• Continuous communication with DOH Management where necessary
• Assisting at Cluster Meetings
• Attending DoH Meetings relevant to QI
• QI site visit scheduling, coordination and oversight
• Assisting IA at Learning Sessions
• Analysis of data to determine if change is an improvement
• QI Tracker support on the ground
• Developing new change ideas at a Facility level
• Documenting QI success stories
• Provide all facilities have up to date QI tools up on the wall
• Coming up with new innovative ideas that can be shared with Mentors and Facilities
• Developing QI capacity among Aurum Mentors and Area Managers
• Continual self-development and keeping up to date with latest developments in the field
• Conducting ongoing feed-back sessions with Mentors and Managers
• Comply with all safety policies, practices and procedures according to prescribed procedures and legislation
• Report all unsafe activities to Senior Management/Human Resources
• Adhere and maintain decision making authority as allocated to the position

Requirements

Education

• Bachelor’s degree, or relevant Quality Improvement certificate course or at least 4 year's experience working directly in quality improvement

Experience

• At least 4 years experience in implementing quality improvement projects, preferably, Model for Improvement
• Ability to work with data for improvement purposes

Requirements

• Proficient personal computer skills
• SA Citizen or valid work permit to work in South Africa
• Basic computer skills
• Advanced computer skills
• Driver’s license
• Own car
• Minimal overnight travel (up to 30%) by land or air if required
• Willing to work overtime