Quality Lead, Supply Chain, ekaterra, Pietermaritzburg (Short-term) at Unilever

Your Role

The job purpose for this role is twofold:

• Build and Implement the SAP-QM module of the new S4H SAP implementation at Pietermaritzburg (PMB) factory, according to ekaterra Global Design for Quality Management in Manufacture, Streamline Quality processes in the factory in line with Global Design, using the opportunity of a new SAP implementation.
• Provide quality assurance service to the business to ensure that products produced by PMB are fit for use by the consumers and according to ekaterra specifications and standard. Ensure that all aspects of Quality are in accordance with local Quality procedures to protect and promote the brand and product.

 Your Key Tasks:

Quality Assurance

• Performs inbound sampling & testing of raw & pack materials using approved method of analysis and check compliance with specifications / standards. Block and release materials using SAP
• Submits detected non-conformities to the Quality Lead, Planning, Production and Supplier (raise SNCR in SAP / Tea system). Follow up with suppliers for corrective actions
• Ensure rejected material returns advice completed timeously and ensure removal of poor-quality material from site back to suppliers.
• Ensure that all transactions are recorded on SAP.
• Carry out factory quality inspections on blends and packed products and advises whether to release finished goods to DC
• Ensures that CRQS (consumer relevant quality standards) checks are conducted as per SOP and that any CRQS training is conducted as per need.
• Ensures retention samples are kept for all product produced by line and for each shift.
• Analyses and investigates consumer and customer complaints and follows up with appropriate corrective actions

SAP-QM

• Be the receiver of Train-the-Trainer training provided by Accenture teams and roll out the training to all SAP-QM users in PMB factory
• Build the SAP-QM structure and own the QM Master Data set for PMB
• Implement a solid inbound sampling process at PMB in line with the Global Design
• Ensure that relevant Quality Master Data are made available for other SAP modules
• Organise and lead the User Acceptance Testing for SAP-QM in close cooperation with the Global SAP-QM specialist (in the global Q-team from Dec. 22)
• Act as the First Point of Contact (FPoC) and Key-User for SAP-QM in PMB factory
• Partner with Global Quality, Blossom team, Accenture, and any other relevant team/discipline to coordinate the implementation of the S4H QM Module in PMB factory
• Support the preparation of manual workarounds enabling essential Quality data to be captured and stored in case of issues with SAP-QM at system Go-Live

Skills and experience:

• 1-3-year experience in FMCG/ Manufacturing environment
• Experience with SAP-QM in a Foods Manufacturing environment
• Multiple years Supply Chain experience preferred
• Consumer and customer complaints management (working knowledge preferred)
• Route Cause Analysis working knowledge and experience
• Packing and raw materials working knowledge and experience preferred
• Experience with Tea (Blending & Packing) will be an added advantage

Who we are looking for

System knowledge

• Understanding of Quality Management processes in Food Manufacturing operations.
• Good knowledge of ERP systems, especially SAP. SAP-QM knowledge will be a key benefit

Breakthrough Thinking

• Understand business opportunities and obstacles, use common sense and an understanding of customers and consumers to identify problems and opportunities.
• Spot patterns, trends, or discrepancies in information, then apply this insight to provide immediate business improvements.

Organisational Awareness

• Understand formal and informal structures and processes of the organisation, and how to work in a matrix organisation.
• Recognise organisational culture and climate, understand unspoken organisational limits.

Seizing the Future

• Display a desire for action, habitually equip themselves to be able to maximise opportunities.
• Take decisive action to create business improvements.

Change Catalyst

• Are receptive and positive towards change, see change as a challenge and as an opportunity for themselves as well as for the business.

Holding People Accountable

• Seek clarity around individual and team expectations to ensure delivery of results.

Team Commitment

• Work co-operatively as a member of a team proactively sharing knowledge.
• Are positive role model for effective team working, facilitate the operation of the team of which they are a part.