Quality RM /PM Technician at Danone

KEY AREAS OF RESPONSIBILITY

To assist with the quality assurance service to the business to ensure that incoming raw and packaging materials comply to Danone’s requirements.

Inbound

• Analyses raw materials and packaging materials against company’s specifications and standards in line with the incoming control/material release plan
• Analyze incoming raw/packaging materials upon request
• Liaise with SQAE (supplier quality engineer), production and raw/pack material suppliers to address factory non conformances
• Carries out audits in the warehouse and factory (incl. milk reception) to ensure that GMP is adhered to daily.
• Weekly verification of COA’s for both raw and packaging materials
• Participates/support in raw material supplier approval with SQAE
• Ensures that non-conforming raw and packaging material detected is blocked on the system and the necessary SAP movements are executed.
• Ensures that all in-bound quality checks are being done as per SOP in the following areas:
• RM/PM receiving in stores
• Milk reception
• Verification of COA for liquid whey for all batches received and ensure micro analyses is executed for every batch
• Provide statistical data for SPC and process capability for inbound materials
• Support project work or R&I(innovation/renovation) .
• Handover and training of packaging and artwork standards to lab team.
• Maintenance of material standards for quick and easy access.
• Maintain relevant equipment used to conduct analyses (ie. calibration, validation)

Production / Non-conformance management

• Support operations and engineering with trouble shooting quality non-conformances relating to raw and packaging materials
• Ensuring all relevant data record management system is updated (example SAP/Bamboo)
• Conduct investigation on raw or packaging material complaints and share findings/report with SQAE.
• Escalate trends or concerns picked up during % A, B, Cs / analyses relating to raw and packaging.
• Participate in handling of non-conformance investigations
• Deliver calculated decision making in case of non-conforming results, where required.
• Raise non conformances against suppliers where defects are picked up and escalate SQAE.
• Communicate non-conformances to Internal stakeholders (Industrial, R&I and Extended QFS Teams)

Food Safety Compliance

• Support internal and external audits through driving closure of gaps.
• Report on all activities and trends pertaining to the quality and food safety management system.
• Give input to improvement of quality and food safety systems to improve efficiency of the system.
• Responsible to ensure, allocated supporting function is always audit ready

Continuous improvement

• Participate in quality continuous improvement programs with SQAE.
• Support in quality continuous improvement projects in the factory.

Consumer and Customer Investigation

• Support consumer/customer investigation relating to raw/packaging materials, and timeous feedback to SQAE and internal stakeholders
• Ability to spot issues/ trends and flag/escalate to SQAE.

Innovation

• Support & participate in factory trials as a quality Representative for raw/packaging.
• Support product innovation / renovation during trials for analytical analyses and reporting
• Providing all necessary feedback for launch KPIs during the launch period
• Escalation of key issues to SQAE and Laboratory manager.

Safety

• Drive and implement the departmental safety agenda, audits & action plans.
• Identify, and report safety hazards.
• Execute safety incident/accident investigations as required.
• Participate in safety dialogues as per guidelines.
• Ensure adherence of team to safety policies, procedures and process

General

• Attend daily/operation meetings to represent the QA function when required
• Stand in for colleagues (during periods of sick leave, training, etc.) as required
• Participate in relevant team and factory meetings.
• Assist with purchase order creation when required

KEY REQUIREMENTS OF THE JOB

Qualification(s)

• National Diploma in Food Technology/Biotechnology
• Certified training in appropriate Good Laboratory Practices (GLP) & Good Manufacturing Practices (GMP): i.e. ISO 9001, ISO 17025 or equivalent
• Knowledge of HACCP / Food Safety Management System would be an advantage

Experience and Skills

• Minimum of 2 years’ experience in Quality within an FMCG environment (preferably food industry).
• Knowledge of SAP, MS Word and excel.
• Ability to analyze data and information to recommend action
• Dairy processing & technology experience would be an advantage
• Strong attention to detail, observation, organizational, and leadership skills
• Strong knowledge of mathematics, data analysis, and statistical methods
• SAP knowledge a plus
• Solid technical quality related knowledge/competence
• Strong knowledge of Quality & Food safety management and laboratory management systems
• Basic knowledge of local food and food safety legislation & regulations
• Strong Analysis & risk management skills
• Problem-solving skills