Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
Read more about this company
Managing the implementation of quality frameworks and structures
Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
Maximising results through building and maintaining effective working relationships
Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes
What you’ll need
Matric
Availability to work dedicated North American hours
Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
Minimum 6 months’ experience in a quality role
Experience with applied coaching methodology for both deductive and inductive purposes
Clear disciplinary record and a proven performance record of accomplishment
In-depth knowledge of strategic planning and implementation of call handling and quality frameworks
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