Re-Advert Service Agent Contact Centre Distribution Gauteng Cluster at Eskom Communications

Minimum Requirements
Qualification(s):

• National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits

Professional Registration Body

• None

Related Minimum Experience:

• 2   years’ experience in working with customers, customer relations

Skills and Competencies

Behavioral

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Developing
• Mentoring

Knowledge

• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation

Skills

• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management

Key Responsibilities

• Handle inbound interactions.
• Handle back-office activities.
• Handle multi-media and outbound activities.
• Provide and improve general customer services.
• Support marketing, sales and customer service processes.
• Perform vending, prepaid and easy pay activities