Receptionist at Aramex South Africa

Key Responsibilities

• Answering all incoming calls within three rings.
• Reporting of telephone system faults to the relevant supplier.
• Printing of daily reports from the telephone management system.
• Sorting of Company mail to the correct person\department.
• Compiling the company mailbag.
• Welcoming and announcing visitors to the correct person.
• Distribution of messages to the correct person within the performance standard time.
• Filing of reception documents.
• Liaising with callers in a professional, courteous, and respectful manner.
• Updating the extension lists and distribution to all staff.
• Allocating and programming of persons to extension numbers.
• GRJ Email collections.
• GRJ email pre-alerts.
• Global cases.
• Problem deliveries.
• GRJ Undels.
• Cash quotes.
• Creating cash waybills.
• Checking up on GRJ collections every morning (if they were completed).
• Stationery to GRJ clients.
• Booking of cash collections.
• Escalate service failures to CRM.
• Courtesy calls to customers – Late Freight and /or customer update.
• Assisting commercial staff with client follow ups/ client queries.
• Assisting OPS manager with maintaining Health & Safety files/ processes.

Minimum Requirements

• 2-3 years working experience as receptionist.
• Minimum requirement is a Matric (Grade 12)
• Strong communication skills – Excellent command of the English language
• Customer Centric Personality
• Computer Proficiency

Skills

• Communication – verbal & written.
• Customer focus
• Problem solving
• Telephone handling skills
• Multi-tasking
• Teamwork

Competencies

• Communication (Verbal & Written)
• Planning & Organising
• Teamwork
• Adaptability
• Customer focus