Receptionist at Fairmont Hotels & Resorts

Job Description

What would you do? – The Specifics

• Ensures high quality guest service while following all safety protocols.
• Ensures a smooth Check-in/out procedure
• Answers, screens, and forwards incoming phone calls in accordance with Hotel standards.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides guests basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all guest records daily 
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings. 

Qualifications

• Experience as a Receptionist, Front Office  or similar role preferred
• 0-2 years related experience or training preferred.
• Experience handling multiple tasks.
• Strong customer service skills required.
• Strong organizational skills required.

Education:  Hospitality/ Travel and Tourism Diploma/ Degree or equivalent.