Career Opportunities at Fairmont Hotels & Resorts

Position scope

Reporting to the Talent and Culture Manager, the Talent and Culture Officer will support the Talent and Culture Department as a Generalist by ensuring the provision of an integrated, comprehensive and employee orientated Talent and Culture Management service. The Talent and Culture Officer contributes to the accomplishment of Talent and Culture practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, the recruitment and ongoing development of a superior, engaged and elevated workforce.

General Duties and Responsibilities

• Recruitment and Selection (Onboarding)
  • Undertake Recruitment and co-ordinate the selection process
  • Advertise internally and externally and file copies of advertisement for record keeping purposes
  • Carry our reference and background checks on prospective employees 
  • Develop and maintain relationships with employment agencies, universities, hotel schools and other recruitment sources
  • Maintain thorough and accurate recruitment records
  • Coordinate the Selection Process (Screening and Interviews with relevant parties)
  • Conduct reference checking from a minimum of 2-3 previous employers of the candidate
  • Prepare Employee Action Forms (EAF) and Contracts of Employment
  • Facilitate sign off on the above correspondence with the required parties
  • Manage entire recruitment process on the Talent Acquisition System 
  • Upload relevant vacancies on the Talent Acquisition System and other relevant Career Pages
  • Updating of job descriptions to ensure relevance
  • Prepare Appointment Notices in the absence of the Talent & Culture Administrator
  • Ensure a smooth integration of new employees into their probation period
  • Ensure that Recruitment policies and procedures are adhered to including compliance with Labour Legislation (Basic Conditions of Employment Act)
  • Conduct Exit Interviews 
  • Present Talent & Culture related material at the employee induction programme
  • Other duties as assigned
• Payroll and Benefits
  • Supports the Payroll Officer with collating the monthly Payroll and Capturing information if required
  • Acts as a source of information for employees in the event that the Payroll Officer is unavailable
  • Other duties as assigned
• HR Administration
  • Oversees along with responsible parties the auditing of Employee Files to ensure all Employee Files are up to date and current
  • Overseeing the day-to-day administration of the Human Resource office
  • Effective recording and record-keeping of recruitment and selection documents
  • Keeps the company organogram updated
  • Understanding of the performance management system
  • Follow - up on Performance Review Ratings. Prepares Offer Letters and Recognition letters, Appointment Notices for Internal promotions and transfers
  • Compilation of information relating to BEE Audit
  • Respond to all Talent and Culture Related queries
  • Support disciplinary matters and performance management processes
  • Set-up, attend and support committee meetings where required
  • Plan, set-up and partake along with the relevant parties in employee events
  • Other duties as assigned
• HR Reporting
  • Update the relevant trackers i.e. Disciplinary/Warnings and Probationary Review
  • Annual EE Report – oversees the committee and keeps all data relating to EE current and up to date
  • Along with relevant parties ensure T&C reporting is collated and submitted timeously
  • Other reports as assigned

Qualifications

• Minimum of 2-3 years of Human Resource administration experience, preferably within a hotel environment
• Must be studying towards a Human Resource Qualification or has attained a Human Resource qualification
• Highly responsible and able to handle confidential information with the utmost discretion
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment
• Professional telephone manner and demeanor
• Excellent interpersonal, written and verbal communication skills
• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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Job Description

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Sales Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager/Supervisor

Qualifications

• Relevant hotel experience.
• Candidate must have 1-2 years experience in Front Office/ Reservations (required) and/or cash (preferred)
• Have high level of proficiency Microsoft (MS): Excel, Word, Email and other Microsoft PC based applications
• Ability to work efficiently in a team based environment.
• Strong team player with an eye for details
• Must possess excellent communication and guest service skills
• Self motivated with excellent organizational skills, proven initiative and ability to complete assignments in a timely manner

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Job Description

What would you do? – The Specifics

• Ensures high quality guest service while following all safety protocols.
• Ensures a smooth Check-in/out procedure
• Answers, screens, and forwards incoming phone calls in accordance with Hotel standards.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides guests basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all guest records daily 
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings. 

Qualifications

• Experience as a Receptionist, Front Office  or similar role preferred
• 0-2 years related experience or training preferred.
• Experience handling multiple tasks.
• Strong customer service skills required.
• Strong organizational skills required.

Education:  Hospitality/ Travel and Tourism Diploma/ Degree or equivalent.

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Job Description

• Provide an effective auditing system for the activities of the Materials Management Division.
• Provide a summary of the costs required by various people in the Accounting and Control Division to prepare daily and monthly reports.
• Provide Heads of Departments with the cost figures necessary for them to operate their individual profit center profitably.
• Provide a system of monitoring the data input by operation-level personnel.
• To compare details of quantities, unit costs, etc., on regular purchase orders to those on authorized purchase requests.
• To audit prices and quantity variances as per the daily Receiving Variance Report.
• To ensure the inventory items and services which are bought and used in providing guests services and facilities are stored and used in a controlled manner and according to accounting principles.
• To check the data entered by Materials Management employees and to correct where necessary.
• To prepare daily the Comparison Report on Food and beverage Actual vs. Potential costs/sales.
• To reconcile the cost of all officer and entertainment checks and apply credit to the respective departments.
• To prepare analysis on General Stores issues such as guest supplies against budget.
• To verify the accuracy of recipes for the outlets and kitchens for the purpose of inventory control and potential costing.
• To maintain records of inventory transactions that cannot be tracked through the system such as banquet events, and buffets.
• To audit inventory transactions and make adjustments when necessary.
• To collate and journalize month-end figures.
• To attend month-end and other stocktaking activities in all Food and beverage and general areas. 
• Reconcile and obtain explanation on variation and prepare Inventory Adjustment Authorization for the Director of Finance’s approval.
• Coordinate and assist in the inventory-taking of operating equipment every four months.
• To maintain and keep track of all the FF&E items of the hotel and to coordinate and assist in the inventory-taking of FF&E every year.
• To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Accounting & Finance Division.
• To be fully conversant with all services and facilities offered by the hotel.
• To conduct a market survey of different items so as to ensure that the prices paid by the hotel are below the market retail prices.
• To understand and audit the operating procedures (purchasing, receiving, storing, preparation, etc.) of the Materials Management Division.
• To check periodically internal purchase orders for Food and beverage items against their appropriate market lists.
• To investigate reasons for spoilage issue forms and posts through the system.
• To check on a scheduled basis :
  • Recipes
  • Butcher yield tables and standard pricing tables
  • Accuracy of units of measure and brand information at the receiving.
  • Controllable and non-controllable status of inventory item data.
• To spot-check at random :
  • The contents of minibars in unoccupied rooms
  • Units of measure at bar
  • The potential and actual costs of individual bars
  • The accuracy of outlet recipes and portions being served
  • VIP amenities and their respective conversion recipes
  • Garbage cans and their contents
  • Par stocks in outlets and stockrooms
  • Inventory on shelves compared with inventory recorded in the computer
• Market survey on food items being purchased
• The quality of Food and beverage items being received to ensure that they match purchase specifications
• Inventory turnover
• Pouring brand consumption
• To maintain organized files of all pertinent cost audit Operating Equipment and FF&E records.
• To be thoroughly familiar with the duties and responsibilities of the Materials Receiving and Storing process and be able to train the employee up to the standards required.

Qualifications

• Previous hotel accounting experience (Minimum 3 years preferred).
• Excellent English language skills
• Familiarity with Financials System, Reporting System, Micros POS, and Excel
• Strong analytical, strategic and tactical abilities.

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Job Description

Responsible for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the above mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests.  The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES & RESPONSIBILITIES

• Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Assist in managing the operations and the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Accor established guidelines.
• Lead and guide the ExCo and management teams in driving the hotel to achieve its Key Performance indicators (KPI’s) and goals
• Follow Accor protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
• Support and help to prepare and submit the weekly GM reports to VP of Operations
• Communicate in an effective and timely manner with ExCo and the General Manager on matters which require the attention of ExCo and the General Manager
• Represent the Pullman Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons
• Comply with Pullmans established guidelines on the hotel organizational structure and reporting lines, for example ExCo structure.
• Comply with Pullmans established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
• Comply with Accor’ established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Pullman brand values and service culture as well as Code of Ethics
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications
• Ensures that management results are in line with the hotel's targets

Qualifications

• Bachelor’s degree or equivalent experience in a related field
• 5+ years of experience in the hospitality field, preferably in a Luxury or Premium service hotel
• Proven track record of managing a team in a hospitality or hotel management role
• Excellent leadership skills, analytical skills, and communication skills
• Proficient computer skills and knowledge of Microsoft Office
• Hotel pre-opening experience would be advantageous.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
• Strong organizational and time management skills, with excellent attention to detail
• Knowledge of hospitality industry regulations and compliance requirements
• Excellent computer skills, including proficiency in Microsoft Office and operational systems
• Control expenditure and identify process improvements to contain and manage costs
• Excellent communication skills and the ability to put guest satisfaction first

Additional Information

•  South African citizen/ ability to live and work in South Africa required