Reservationist at Fairmont Hotels & Resorts

Job Description

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Sales Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager/Supervisor

Qualifications

• Relevant hotel experience.
• Candidate must have 1-2 years experience in Front Office/ Reservations (required) and/or cash (preferred)
• Have high level of proficiency Microsoft (MS): Excel, Word, Email and other Microsoft PC based applications
• Ability to work efficiently in a team based environment.
• Strong team player with an eye for details
• Must possess excellent communication and guest service skills
• Self motivated with excellent organizational skills, proven initiative and ability to complete assignments in a timely manner