Director of Operations at Fairmont Hotels & Resorts

Job Description

Responsible for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the above mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests.  The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES & RESPONSIBILITIES

• Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Assist in managing the operations and the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Accor established guidelines.
• Lead and guide the ExCo and management teams in driving the hotel to achieve its Key Performance indicators (KPI’s) and goals
• Follow Accor protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
• Support and help to prepare and submit the weekly GM reports to VP of Operations
• Communicate in an effective and timely manner with ExCo and the General Manager on matters which require the attention of ExCo and the General Manager
• Represent the Pullman Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons
• Comply with Pullmans established guidelines on the hotel organizational structure and reporting lines, for example ExCo structure.
• Comply with Pullmans established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
• Comply with Accor’ established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Pullman brand values and service culture as well as Code of Ethics
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications
• Ensures that management results are in line with the hotel's targets

Qualifications

• Bachelor’s degree or equivalent experience in a related field
• 5+ years of experience in the hospitality field, preferably in a Luxury or Premium service hotel
• Proven track record of managing a team in a hospitality or hotel management role
• Excellent leadership skills, analytical skills, and communication skills
• Proficient computer skills and knowledge of Microsoft Office
• Hotel pre-opening experience would be advantageous.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
• Strong organizational and time management skills, with excellent attention to detail
• Knowledge of hospitality industry regulations and compliance requirements
• Excellent computer skills, including proficiency in Microsoft Office and operational systems
• Control expenditure and identify process improvements to contain and manage costs
• Excellent communication skills and the ability to put guest satisfaction first

Additional Information

•  South African citizen/ ability to live and work in South Africa required