Receptionist - La Splendida Hotel at Newmark Hotels

Minimum Requirements

• Flexibility to work both day and night shifts, including weekends and public holidays.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera or similar systems).
• Ability to work independently and manage responsibilities with minimal supervision, especially during night hours.
• Professional appearance and a positive, guest-focused attitude.
• Previous experience in a similar role is an advantage

Duties and Responsibilities

• Greet guests warmly and handle all check-ins and check-outs efficiently and professionally.
• Manage reservations, process payments, and maintain accurate guest records.
• Respond promptly to guest inquiries, concerns, and complaints with professionalism and care.
• Perform night audit functions, ensuring all systems and financial records are accurately updated.
• Maintain a clean, welcoming, and organized reception area at all times.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Enforce safety and security protocols, particularly during night shifts.
• Provide support with administrative tasks as needed