Vacancies Available at Newmark Hotels

Minimum Requirements

• Flexibility to work both day and night shifts, including weekends and public holidays.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera or similar systems).
• Ability to work independently and manage responsibilities with minimal supervision, especially during night hours.
• Professional appearance and a positive, guest-focused attitude.
• Previous experience in a similar role is an advantage

Duties and Responsibilities

• Greet guests warmly and handle all check-ins and check-outs efficiently and professionally.
• Manage reservations, process payments, and maintain accurate guest records.
• Respond promptly to guest inquiries, concerns, and complaints with professionalism and care.
• Perform night audit functions, ensuring all systems and financial records are accurately updated.
• Maintain a clean, welcoming, and organized reception area at all times.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Enforce safety and security protocols, particularly during night shifts.
• Provide support with administrative tasks as needed

go to method of application »

Minimum Requirements

• Diploma or degree in Hospitality Management or a related field.
• 3–5 years’ experience in a supervisory or managerial capacity within a hotel Front Office.
• Proficiency with hotel PMS systems (Opera, Protel, or similar).
• Demonstrated success in team leadership and guest service excellence.
• Strong leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• High level of professionalism, integrity, and discretion.
• Effective problem-solving and conflict-resolution skills.
• Ability to thrive in a dynamic, fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Proficient in MS Office (Word, Excel, Outlook).

Duties and Responsibilities

• Manage daily Front Office operations including Reception, Concierge, and Guest Relations.
• Ensure efficient guest check-in/check-out processes and exceptional service throughout the stay.
• Train, motivate, and supervise the Front Office team to deliver consistently high service standards.
• Handle guest concerns and complaints with professionalism and prompt resolution.
• Collaborate with Housekeeping, Maintenance, Reservations, and other departments to ensure a smooth and seamless guest experience.
• Monitor room availability and coordinate with Revenue and Reservations teams on occupancy and rate forecasts.
• Oversee billing processes to ensure accuracy and compliance with hotel financial procedures.
• Maintain and enforce brand standards and Standard Operating Procedures (SOPs).
• Promote upselling strategies and loyalty programme enrollment.
• Manage departmental budgets, control costs, and drive efficiency without compromising service.
• Prepare performance reports and actively participate in management meetings.

go to method of application »

Minimum Requirements

• Exceptional communication and interpersonal skills.
• High level of professionalism and grooming.
• Friendly, patient, and service-oriented demeanor.
• Ability to multitask and remain composed under pressure.
• Meticulous attention to detail.
• Strong team player with a proactive attitude.
• Basic computer literacy (MS Office, email, PMS).
• Grade 12 / Matric certificate required.
• Hospitality-related qualification is advantageous.
• Previous front desk or guest services experience in a hotel setting preferred.
• Familiarity with hotel software systems (e.g., Opera PMS) is a plus.

Duties and Responsibilities

• Welcome all guests with professionalism and warmth upon arrival and departure.
• Perform accurate check-in and check-out procedures using the Property Management System (PMS).
• Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary.
• Respond to telephone calls and emails in a timely and professional manner.
• Process guest payments and manage billing with attention to detail and accuracy.
• Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions.
• Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently.
• Keep the reception area clean, organized, and presentable at all times.
• Carry out administrative tasks, including filing, report preparation, and shift handovers.
• Adhere to all safety, security, and operational procedures.

go to method of application »

Minimum Requirements

• Strong attention to detail and commitment to quality.
• Excellent verbal and written communication skills.
• Friendly, energetic, and professional demeanor.
• Ability to work effectively under pressure in a fast-paced environment.
• Exceptional time management, organizational, and problem-solving skills.
• Previous hospitality experience, specifically in handling group and series reservations.
• Advanced proficiency in Opera PMS (essential), as well as Microsoft Word and Excel.
• Adaptability and flexibility to manage multiple tasks simultaneously.
• Previous experience in group reservations and coordination is essential.
• Proficiency in Opera PMS is mandatory.
• Strong administrative and organizational skills with a proactive approach to task management.
• Ability to communicate clearly and effectively with internal teams and external stakeholders.
• A customer-centric mindset with a professional and solution-oriented attitude.

Duties and Responsibilities

Communication & Coordination

• Act as the primary liaison between the hotel and the Newmark Head Office to facilitate smooth coordination of group reservations, conferences, meal arrangements, and customized events.
• Maintain clear, proactive communication with internal teams, clients, and suppliers to ensure expectations are met and any changes are promptly addressed.

Reservations & Revenue Management

• Handle all aspects of group reservations, including inquiries, modifications, and cancellations, while maximizing room and event revenue.
• Provide accurate rate quotations and ensure optimal occupancy levels.

Administrative & Record-Keeping

• Maintain precise records of group bookings, payments, room blocks, and operational requirements.
• Process payments, invoices, and deposit allocations efficiently while upholding an organized filing system.
• Prepare daily worksheets and reports to facilitate smooth operations.

Guest & Client Relations

• Greet group leaders upon arrival to review arrangements and ensure a seamless experience.
• Address guest inquiries and special requests, such as transportation and dining reservations, while working closely with internal teams and external partners.
• Promote hotel offerings, special packages, and upcoming events to enhance guest satisfaction.

Operational Support & Reporting

• Prepare and update group files, PM sheets, group block notes, and other essential documents.
• Conduct site inspections and collaborate with the head office to ensure events meet brand standards.
• Provide comprehensive handovers and reports for ongoing and completed group stays.

Training & Quality Assurance

• Stay informed about products, rates, and procedures through continuous training.
• Address any system or rate discrepancies with the Reservations Supervisor.
• Maintain the highest level of service excellence in all guest interactions.