Front Office Manager at Newmark Hotels

Minimum Requirements

• Diploma or degree in Hospitality Management or a related field.
• 3–5 years’ experience in a supervisory or managerial capacity within a hotel Front Office.
• Proficiency with hotel PMS systems (Opera, Protel, or similar).
• Demonstrated success in team leadership and guest service excellence.
• Strong leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• High level of professionalism, integrity, and discretion.
• Effective problem-solving and conflict-resolution skills.
• Ability to thrive in a dynamic, fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Proficient in MS Office (Word, Excel, Outlook).

Duties and Responsibilities

• Manage daily Front Office operations including Reception, Concierge, and Guest Relations.
• Ensure efficient guest check-in/check-out processes and exceptional service throughout the stay.
• Train, motivate, and supervise the Front Office team to deliver consistently high service standards.
• Handle guest concerns and complaints with professionalism and prompt resolution.
• Collaborate with Housekeeping, Maintenance, Reservations, and other departments to ensure a smooth and seamless guest experience.
• Monitor room availability and coordinate with Revenue and Reservations teams on occupancy and rate forecasts.
• Oversee billing processes to ensure accuracy and compliance with hotel financial procedures.
• Maintain and enforce brand standards and Standard Operating Procedures (SOPs).
• Promote upselling strategies and loyalty programme enrollment.
• Manage departmental budgets, control costs, and drive efficiency without compromising service.
• Prepare performance reports and actively participate in management meetings.