Receptionist - Rockefeller Hotel at Newmark Hotels

Minimum Requirements

• Exceptional communication and interpersonal skills.
• High level of professionalism and grooming.
• Friendly, patient, and service-oriented demeanor.
• Ability to multitask and remain composed under pressure.
• Meticulous attention to detail.
• Strong team player with a proactive attitude.
• Basic computer literacy (MS Office, email, PMS).
• Grade 12 / Matric certificate required.
• Hospitality-related qualification is advantageous.
• Previous front desk or guest services experience in a hotel setting preferred.
• Familiarity with hotel software systems (e.g., Opera PMS) is a plus.

Duties and Responsibilities

• Welcome all guests with professionalism and warmth upon arrival and departure.
• Perform accurate check-in and check-out procedures using the Property Management System (PMS).
• Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary.
• Respond to telephone calls and emails in a timely and professional manner.
• Process guest payments and manage billing with attention to detail and accuracy.
• Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions.
• Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently.
• Keep the reception area clean, organized, and presentable at all times.
• Carry out administrative tasks, including filing, report preparation, and shift handovers.
• Adhere to all safety, security, and operational procedures.