Receptionist at PPS

Ideal experience:

• Proven experience as a Receptionist or Front Office Administrator, preferably in a client-facing environment.
• Experience in the financial services industry and particularly the investment industry will be an advantage.
• Knowledge of office management procedures, including but not limited to health and safety and facilities management processes.  

Ideal qualifications:

• Minimum Matric
• Supporting Office Management or Business Administration Diploma would be ideal.

Duties and Responsibilities

Reception & Visitor Management:

• Welcome clients and providing exceptional client experience.
• Manage a visitor log and ensure all visitors are signed in and out appropriately.
• Notify relevant employees / stakeholders of visitor arrivals.
• Organise appointments and maintain meeting room bookings, ensuring they are prepared (including catering arrangements where required).

Telephone & Communication Management:

• Efficiently manage incoming calls and emails, ensuring timely responses and accurate routing.

Administrative Support:

• Provide general administrative support, including typing, filing, photocopying, and scanning.
• Prepare and distribute documents, reports, and presentations as required.
• Manage office supplies and ensure adequate stock levels.
• Maintain accurate records and databases for all but not limited to office management purchases and orders.

Client Relationship Management:

• Build and maintain positive relationships with clients and visitors.
• Respond to client inquiries and requests and anticipate client needs and proactively offer assistance.
• Ensure client confidentiality is maintained at all times.

Front Office Management:

• Maintain a presentable and professional front desk area.
• Manage incoming and outgoing mail and deliveries.
• Oversee the use of office equipment and ensure it is in good working order.
• Liaise with facilities and vendors for maintenance and repairs.

Other Duties:

• Supporting and adhoc duties as assigned by the Facilities Manager to ensure the efficient operations of the office. 
• Based on the nature of our business, honesty and integrity are inherent requirements for our roles.