Receptionist at South African Local Government Association

Ref: 25/06/12

Reporting to Manager: Strategic Support & Analytics the incumbent’s role and responsibilities shall include the following:

KEY PERFORMANCE AREAS

• Ensure that the front desk is professionally managed at all times
• Coordinate logistics, boardroom meetings as indicated by requesting units
• Provide secretarial support in terms of administration of records, collecting and forwarding the correct information to staff
• Enhance, organise, facilitate and manage external, internal calls and messages from visitors
• Screen incoming calls
• Assist and support other stakeholders and municipalities with information on their queries
• Establish an independent reporting mechanism in respect of frontline tasks
• Assist with access control for entry into SALGA office
• Monitor and manage visitors at the front desk
• Capturing and sending all telephone messages to staff members through the Electronic Messaging System
• Updating and monitoring of the telephone list
• Any other responsibilities as an when required.

QUALIFICATIONS AND EXPERIENCE

• Applicants must be in possession of Matric with experience as a Receptionist, Client / Customer Service
• Must have Customer Service / Relations certificate
• Worked in an office work environment
• Good verbal and written communication skills
• Strong interpersonal relations skills
• Ability to handle difficult customers
• Ability to screen calls and prioritize accordingly
• Ability to provide basic information to caller’s
• Ability to handle pressure
• Multi-tasking
• Computer literacy
• Culture fit: SALGA desires an individual who will share and buy-in, in our core values, mission and vision, demonstrating a commitment to our ethos beyond just doing the job.