Regional Agent Relationship Manager - Polokwane at Kazang

Job Description

• A vacancy exists for a Regional Agent Relationship Manager within Kazang – Micro Merchant Division, Sales in Polokwane.   
• Are you ready to run your region like it’s your own business? As the Regional Agent Relationship Manager, you’ll take full ownership of growing, developing, and energizing a network of distribution agents within your sales region.
• This role is about more than managing relationships, it’s about driving impact at grassroots level, uplifting small businesses, and enabling access to digital services in some of South Africa’s most underserved communities.
• This is a unique opportunity to be at the forefront of economic transformation by introducing digital solutions to rural and peri-urban areas, unlocking new opportunities for local vendors, and being the face of growth in your region.

Why It’s Exciting to Be Part of Kazang

• Kazang is more than just a leading digital payments provider, we are on a mission to transform the way South Africa transacts, especially in informal and underserved markets.

At Kazang, you’ll:

• Make a real impact by helping to uplift and empower small vendors and community entrepreneurs.
• Be part of a fast-growing fintech company that values innovation, agility, and bold ideas.
• Help expand access to essential digital services like prepaid electricity, airtime, and financial products, right where they're needed most.
• Work alongside passionate, purpose-driven colleagues who are reshaping the future of financial inclusion.
• Grow your career while driving inclusive economic growth across South Africa.
• If you’re entrepreneurial at heart and thrive on building relationships, solving problems, and seeing your efforts create tangible change, Kazang is the place for you.

Key Responsibilities include, but are not limited to:

• Owning and driving the agent ecosystem within your region, think of it as running your own business.
• Identifying, onboarding, and activating new distribution agents across rural, peri-urban, and informal economies.
• Managing and strengthening relationships with key existing agents to maximize loyalty and productivity.
• Equipping agents with the tools and support needed to grow their customer bases and increase revenue.
• Uplifting small vendors by enabling them to participate in the formal economy through access to prepaid products and digital solutions.
• Extending Kazang’s digital footprint into remote and underserved communities.
• Hiring and managing support administrators to ensure smooth agent operations.
• Navigating and building influence with key community stakeholders and informal business leaders to drive agent engagement and adoption.
• Acting as the voice of the region gathering, analysing, and feeding agent insights and challenges back into the business to shape solutions and strategies.

Minimum Requirements:

• 5+ years’ experience in Sales, Account Management, or Business Development within an FMCG, Fintech, or Payment’s environment.
• Demonstrated success in working within rural, peri-urban, or informal markets.
• A self-starter who thrives in fast-paced, entrepreneurial environments.
• Strong relationship-building and negotiation skills.
• Experience managing or mentoring small teams or support staff.
• Ability to work independently and take full ownership of regional performance.
• A passion for empowering others and driving inclusive growth.

Technical Skills

• Proficiency in MS Office Suite.
• CRM and reporting tools (advantageous).
• Comfortable with data analysis and performance tracking.