Regional Credit Control Clerk - Western Cape at MIBCO

Duties and Responsibilities

• Manage allocated debtor's book.
• Conduct telephonic debt collection.
• Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
• Reduce debtors' days.
• Handle full function Credit Control
• Assist with monthly return documentation from employers and escalate to Returns Processors
• Carry out account reconciliation.
• Identify & register new businesses.
• Create awareness and educate establishment staff – returns system, both manual and Online Returns
• Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
• Support Credit Control Regional function.
• Enter into and follow up on settlement agreements.
• Follow up and resolve queries timeously.
• Offer superior client service to both internal and external clients.
• Receive and bank payments received from clients.
• Prepare hand over / referral documents and refer accounts to legal.
• Attend to adhoc duties as assigned.

Knowledge / Experience / Skills / Abilities

• Planning and organising
• Above average verbal and written communication and listening skills.
• Ability to withstand pressure.
• Must at all times be diplomatic and assertive.
• Ability to build strong effective relationships with employers, colleagues and management.
• Good team player who achieves objectives as set out by the Regional Credit Controller
• Must be meticulous in carrying out tasks/instructions etc
• Good interpersonal, decision making and problem-solving skills.
• Good analytical skills with attention to detail
• Reporting writing skills
• Query resolution skills.
• Great levels of honesty and integrity
• Strong persuasive skills.
• Strong conflict management skills

Requirements:

Qualifications

• Matric (Standard 10)
• Tertiary Education (Certification) – Administrative / Financial / Client Services related.
• Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage.
• At least 2 years credit control knowledge and experience an advantage.
• Computer literacy – Excel, Word & Email is essential.
• Sales Logix experience an advantage. 
• Debt collecting experience is essential.