New Openings at MIBCO

Duties and Responsibilities

Debt Collection

• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements.
• Capturing the status of every employer once the employer has appeared before the DRC and make follow up.
• Follow up and capturing of board decisions.
• Follow up of deletion reports with inspectorate.
• Follow up on write offs with SSC returns.
• Negotiate with delinquent employers to maximize debt recovery
• Follow-up daily on progress of the PTP's and the respective statuses to optimize debt recovery
• Use effective communication and negotiation to ensure successful commitments to pay
• Liaison with all debtors via all communication mediums - must be willing to phone employers
• To receive and resolve queries received from Attorneys & external collection agents;
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad-hoc initiatives.

Administration

• Account Reconciliation and liaison with Legal
• Accurate input of notes into SLX
• Update and maintain proper employer details and the integrity of information
• Tracing of debtors
• Use TransUnion reports to for decision making and recommendation to the Credit Control supervisor and legal officer
• Linking of documents (TransUnion, deletions reports) on SLX
• Assessing accounts for write offs and recommending to the Legal officer
• Ability to recommend actions that are cost effective on individual matters
• Update and maintain legal filing and maintenance of legal library
• Issue reminder letters, Final demand letters and default listing notification for periods not referred
• Prepare further referral documents
• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department
• Attend to walk in clients
• Handle incoming calls in a professional manner
• Liaise with attorneys, Liquidators and third parties
• Offer high class client service to both internal and external clients
• Respond to Client queries within 48 hours via telephone, e-mail, fax or post
• To liaise with other departments to address & resolve client queries

General

• General Admin Duties

Knowledge / Experience / Skills / Abilities

• Good written and verbal communication skills
• Ability to negotiate effectively
• Good Analytical skills
• Creative problem solving skills
• Strong Admin Skills
• Excellent customer service skills;
• Ability to work under pressure with high volumes of accounts
• Sound reconciliation & full function credit control experience/knowledge;
• Excellent telephone skills
• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated

Requirements:

Qualifications

• Matric (Grade 12)
• Recognized Finance / Credit Control / Legal related qualification
• 2 to 3 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
• Working knowledge and understanding of Legal process will be advantageous (i.e.
• Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
• Experience in Legal Collections

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients
• Conducts preliminary investigations.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Manage office petty cash, stationery and office consumables
• Supervise the temporary staff
• Compile and submit attendance register and time sheet
• Assist Designated Agent with admin work
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles, make informed decisions and resolve customer problems
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc.
• Must have interpersonal and telephone etiquette skills

Requirements:

Qualifications

• Matric (Grade 12)
• Knowledge and experience of provident funds and Client Services
• Labour related, Client Services, Business related certificate will be advantageous
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

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Duties and Responsibilities

• Answer the telephone in a professional manner.
• Screen Calls and route calls accurately.
• Take accurate messages and forward them timeously.
• Welcome visitors and redirect them to the appropriate person.

Ensuring neat administration of the following:

• Sorting and distribution of mail and other official documentation
•  Reception area
•  Courier documents and parcels as and when requested
• Screening and routing of incoming and outgoing mail – hand delivered (courier)
• Administers the Client Services & Funds department central mailbox.
• Assist with other functions as per manager’s instruction.

Knowledge / Experience / Skills / Abilities

• Above average verbal communication and listening skills.
• Ability to withstand pressure and provide above average services.
• Must at all times be diplomatic and assertive.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team.
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
• Basic knowledge of the Labour Relations Act would be an advantage.
• Must be a good team player and achieve objectives as set out by the Regional Secretary
• Must be meticulous in carrying out tasks/instructions etc.
• Must be patient.
• Knowledge of the Motor Industry Bargaining Council and its functions would be an advantage.

Requirements:

Qualifications

• Matric (Grade 12) newly qualified matriculants with a Bachelors pass highly encouraged.
• Fluent in English
• Computer Literacy essential
• Customer orientated behavior essential (callers, service providers, agents)
• Presentable and professional attitude

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Duties & Responsibilities

• Monitor and account for stationery, consumable levels
• Attend to professional drafted correspondence, serving and courier documents
• Generate case management Reports when requested
• Assist at reception(front office) or other Case Manager’ when required,
• Allocate all applications and maintain proper records, diaries, and file notes
• Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules
• Capture and schedule cases and notify parties, manage effectively, correspondence with parties
• Manage all DRC files in good professional order with all file notes and trails
• Maintain and update CMS and diaries in professional order
• Ensure non jurisdiction matters are transferred to the correct forum and notify parties
• Interpret cases in when required.
• Manage venues and attendees in a professional manner
• Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required
• Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports
• Oversee and complete SECT 143(3) Applications and maintain a register
• Process applications for postponement in terms of the DRC rules
• Process condonations and rescission applications in terms of the DRC rules
• Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed
• Allocate cases to Panelists and compile proper accounts for payment
• Handle complaints and queries professionally
• Receive and assist callers and visitors professionally and methodically
• Process review applications
• Process agreement enforcement cases

Knowledge/Experience/Skills/Requirements

• Professional behavior essential (walk-inns, employees and employers, trade union officials and employers’ organisations as well as attorneys).
• Presentable and professional attitude, behavior, and demeanor
• Good verbal communication and excellent listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be professional, diplomatic and assertive
• Ability to work independently and use initiative along with problem solving abilities
• Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, Clients, and management team
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner and the DRC
• Must be meticulous in carrying out tasks/instructions and be fully accountable for all work
• Must be patient and accommodating and be able to work independently if needed

Requirements:

Qualifications

• An appropriate grade 12 certificate and/ or equivalent academic qualification
• Computer Literacy
• Proficient in Official languages, including English and any of the official languages will be an advantage
• Knowledge of the Dispute Resolution Centre including the DRC rules and the compliance processes would be an added advantage
• Knowledge of the Case Management System
• Knowledge of Labour Relations Act would be an advantage

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Duties and Responsibilities

• Manage allocated debtor's book.
• Conduct telephonic debt collection.
• Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
• Reduce debtors' days.
• Handle full function Credit Control
• Assist with monthly return documentation from employers and escalate to Returns Processors
• Carry out account reconciliation.
• Identify & register new businesses.
• Create awareness and educate establishment staff – returns system, both manual and Online Returns
• Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
• Support Credit Control Regional function.
• Enter into and follow up on settlement agreements.
• Follow up and resolve queries timeously.
• Offer superior client service to both internal and external clients.
• Receive and bank payments received from clients.
• Prepare hand over / referral documents and refer accounts to legal.
• Attend to adhoc duties as assigned.

Knowledge / Experience / Skills / Abilities

• Planning and organising
• Above average verbal and written communication and listening skills.
• Ability to withstand pressure.
• Must at all times be diplomatic and assertive.
• Ability to build strong effective relationships with employers, colleagues and management.
• Good team player who achieves objectives as set out by the Regional Credit Controller
• Must be meticulous in carrying out tasks/instructions etc
• Good interpersonal, decision making and problem-solving skills.
• Good analytical skills with attention to detail
• Reporting writing skills
• Query resolution skills.
• Great levels of honesty and integrity
• Strong persuasive skills.
• Strong conflict management skills

Requirements:

Qualifications

• Matric (Standard 10)
• Tertiary Education (Certification) – Administrative / Financial / Client Services related.
• Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage.
• At least 2 years credit control knowledge and experience an advantage.
• Computer literacy – Excel, Word & Email is essential.
• Sales Logix experience an advantage. 
• Debt collecting experience is essential.