Receptionist - KZN at MIBCO

Duties and Responsibilities

• Answer the telephone in a professional manner.
• Screen Calls and route calls accurately.
• Take accurate messages and forward them timeously.
• Welcome visitors and redirect them to the appropriate person.

Ensuring neat administration of the following:

• Sorting and distribution of mail and other official documentation
•  Reception area
•  Courier documents and parcels as and when requested
• Screening and routing of incoming and outgoing mail – hand delivered (courier)
• Administers the Client Services & Funds department central mailbox.
• Assist with other functions as per manager’s instruction.

Knowledge / Experience / Skills / Abilities

• Above average verbal communication and listening skills.
• Ability to withstand pressure and provide above average services.
• Must at all times be diplomatic and assertive.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team.
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
• Basic knowledge of the Labour Relations Act would be an advantage.
• Must be a good team player and achieve objectives as set out by the Regional Secretary
• Must be meticulous in carrying out tasks/instructions etc.
• Must be patient.
• Knowledge of the Motor Industry Bargaining Council and its functions would be an advantage.

Requirements:

Qualifications

• Matric (Grade 12) newly qualified matriculants with a Bachelors pass highly encouraged.
• Fluent in English
• Computer Literacy essential
• Customer orientated behavior essential (callers, service providers, agents)
• Presentable and professional attitude