Case Management Officer - JHB North at MIBCO

Duties & Responsibilities

• Monitor and account for stationery, consumable levels
• Attend to professional drafted correspondence, serving and courier documents
• Generate case management Reports when requested
• Assist at reception(front office) or other Case Manager’ when required,
• Allocate all applications and maintain proper records, diaries, and file notes
• Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules
• Capture and schedule cases and notify parties, manage effectively, correspondence with parties
• Manage all DRC files in good professional order with all file notes and trails
• Maintain and update CMS and diaries in professional order
• Ensure non jurisdiction matters are transferred to the correct forum and notify parties
• Interpret cases in when required.
• Manage venues and attendees in a professional manner
• Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required
• Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports
• Oversee and complete SECT 143(3) Applications and maintain a register
• Process applications for postponement in terms of the DRC rules
• Process condonations and rescission applications in terms of the DRC rules
• Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed
• Allocate cases to Panelists and compile proper accounts for payment
• Handle complaints and queries professionally
• Receive and assist callers and visitors professionally and methodically
• Process review applications
• Process agreement enforcement cases

Knowledge/Experience/Skills/Requirements

• Professional behavior essential (walk-inns, employees and employers, trade union officials and employers’ organisations as well as attorneys).
• Presentable and professional attitude, behavior, and demeanor
• Good verbal communication and excellent listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be professional, diplomatic and assertive
• Ability to work independently and use initiative along with problem solving abilities
• Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, Clients, and management team
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner and the DRC
• Must be meticulous in carrying out tasks/instructions and be fully accountable for all work
• Must be patient and accommodating and be able to work independently if needed

Requirements:

Qualifications

• An appropriate grade 12 certificate and/ or equivalent academic qualification
• Computer Literacy
• Proficient in Official languages, including English and any of the official languages will be an advantage
• Knowledge of the Dispute Resolution Centre including the DRC rules and the compliance processes would be an added advantage
• Knowledge of the Case Management System
• Knowledge of Labour Relations Act would be an advantage