Jobs at Fidelity Services Group

Purpose of the role

• The above position is vacant at our Witbank Branch. The overall purpose of this position is to ensure an efficient flow of schedules, issuing of confidential information and tracking of the fleet.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Job Specification:

• Prepare for fleet departures
• Monitoring of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day  
• Maintaining all documentation and administration duties
• Constant communication with Branch Management 
• CCTV monitoring
• Ensure security and basic access control
• Basic client liaison

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self-motivated
• Quality assurance
• Willing to work overtime

Deadline:31st July,2026

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Purpose of the Role

• The Contract Manager is responsible for the full lifecycle management, performance, and compliance of security system maintenance and installation contracts across all sites. This includes CCTV, alarm systems, electric fencing, and integrated security platforms, ensuring operational excellence, regulatory compliance, and alignment with company HSEC standards and mine procedures.

Key Responsibilities
Contract & Compliance Management

• Ensure full compliance with all HSEC requirements, mine standards, and operational procedures.
• Enforce adherence to OEM specifications, SAIDSA standards, SANS requirements, and contractual KPIs.
• Manage supplier obligations relating to service delivery, safety, and system integrity.
• Ensure all licenses, warranties, and software agreements remain valid and up to date.

Maintenance & Operations Oversight

• Oversee daily maintenance of all security systems, including:
• Alarm systems
• CCTV infrastructure
• Electric fencing
• Integrated security platforms
• Ensure execution of an approved maintenance plan (minimum 9-hour daily coverage, flexible shifts).
• Monitor system uptime, performance, and fault resolution in line with contractual KPIs.
• Ensure immediate corrective action for high-risk system failures.

Asset & Infrastructure Management

• Ensure availability and condition of:
• Vehicles, tools, and equipment
• Spare parts and stock (as per BOQ)
• PPE and safety compliance items
• Oversee replacement and repair of defective equipment within 24 hours of PO approval.
• Validate that all replacement components meet or exceed existing system specifications.

System Integration & Technology Management

• Manage integration of:
• Alarm systems
• CCTV systems
• Electric fencing
• Video Management Systems (Milestone, HikCentral)
• Alarm monitoring platforms and CiiMS
• Ensure proper configuration of TCP/IP-based security networks.
• Oversee VLAN/VPN segmentation and network security protocols.
• Ensure firewall protection and controlled access to security systems.

Network & System Performance Management

• Monitor LAN/WAN performance and availability.
• Escalate and resolve network performance issues.
• Maintain secure cloud backups of system databases.
• Ensure regular firmware and software updates following testing protocols.

Installation & Project Coordination

• Approve and monitor timelines for new installations and system enhancements.
• Ensure installations comply with OEM, SANS, and SAIDSA standards.
• Oversee system expansion, upgrades, and commissioning processes.
• Validate documentation including network diagrams, layouts, and installation plans.

Quality Assurance & Reporting

• Conduct monthly site inspections with Site Managers.
• Ensure systems operate at optimal performance levels.
• Review and approve:
• Monthly maintenance reports
• Quality inspection reports
• Performance against maintenance plans
• Provide recommendations for system improvements and upgrades.

Alarm System Management

• Oversee:
• Alarm panel inspections and repairs
• Signal transmission reliability
• Battery, transmitter, and sensor functionality
• Ensure alarm systems comply with communication, enclosure, and anti-tamper requirements.
• Manage panic systems, antennas, repeaters, and base stations.

CCTV System Management

• Ensure:
• 60-day recording retention
• Daily system communication with control room
• Remote system accessibility
• Oversee:
• Camera alignment and maintenance
• Network stability and cable integrity
• Monitoring software performance
• Ensure uninterrupted communication between sites and control room.

Security Network & Cybersecurity

• Ensure:
• Secure system access controls
• Firewall implementation
• Restricted access to authorized users only
• Manage integration with enterprise platforms such as CiiMS.
• Maintain secure architecture using VLANs/VPNs.

Incident Management & Continuous Improvement

• Establish and enforce procedures for:
• Incident handling
• Escalation processes
• Close-out reporting
• Implement blank screen monitoring methodology where applicable.
• Drive continuous improvement initiatives in system performance and security.

People & Team Management

• Ensure availability of qualified technical teams and relievers.
• Verify competencies for:
• Working at heights
• Ladder work
• Electrical and network installations
• Oversee technician performance and workmanship quality.

Minimum Requirements
Qualifications

• Degree/Diploma in Electrical Engineering, Security Management, IT, or related field.

Experience

• 5–10 years’ experience in:
• Security systems management (CCTV, alarms, electric fencing)
• Contract or vendor management
• Mining or industrial environments (preferred)

Technical Competencies
Advanced knowledge of:

• Video Management Systems (Milestone, HikCentral)
• Alarm and electrified fencing systems
• Network infrastructure (TCP/IP, VLANs, VPNs)

Strong understanding of:

• OEM lifecycle support and system warranties
• SAIDSA and SANS standards
• Integrated security platforms (CiiMS)

Key Skills

• Contract and vendor management
• Technical troubleshooting and systems integration
• Project management and planning
• Risk assessment and compliance management
• Strong reporting and communication skills

Performance Indicators (KPIs)

• System uptime and reliability
• Compliance with maintenance plans
• Response and repair turnaround times
• Quality of installations and workmanship
• Audit and inspection outcomes

Deadline:17th July,2026

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Job Description

• Fidelity Services Group is looking for a skilled and detail-oriented Senior Financial Auditor to join the Group Risk & Compliance (GRC) Division.
• The successful candidate will be responsible for leading and executing internal financial audit engagements across the Group and its subsidiaries. This role provides independent assurance on financial controls, governance processes, compliance, and risk management practices while supporting continuous improvement and ethical business conduct.

Key Responsibilities
Audit Planning & Execution

• Plan, scope, and execute financial audits across business units in line with the approved Internal Audit Plan.
• Conduct risk-based audit assessments to identify financial exposures, control gaps, and areas for improvement.
• Prepare audit programmes, working papers, and documentation aligned to IIA standards.
• Perform substantive testing, analytical reviews, and walkthroughs of key financial processes.

Reporting & Governance

• Prepare clear audit findings and management reports.
• Present audit outcomes to senior stakeholders where required.
• Monitor audit recommendations and ensure corrective actions are implemented.
• Support Audit Committee and governance reporting requirements.

Compliance & Risk Management

• Ensure audit activities align with IFRS, South African GAAP, Companies Act, POPIA, PSIRA regulations, and King V principles.
• Identify fraud risk indicators, irregular expenditure, and financial control concerns.
• Contribute to financial risk registers and internal control improvement initiatives.

Stakeholder Management

• Build strong relationships with finance, operations, and compliance teams.
• Liaise with external auditors to support the audit process.
• Provide guidance and coaching to junior audit team members.

Minimum Requirements
Qualifications

• Bachelor’s Degree in Accounting, Finance, Auditing (BCom or equivalent) – Essential.

Experience

• Minimum 3–5 years’ external audit experience (Audit firm experience preferred).
• Experience in financial auditing, risk-based auditing, and internal controls.
• Experience within private security, financial services, or regulated industries will be advantageous.
• Ability to manage multiple audit assignments simultaneously.

Skills & Competencies

• IFRS & South African GAAP knowledge.
• IIA Standards and audit methodology.
• Risk assessment and control evaluation.
• Knowledge of King V governance principles.
• Understanding of POPIA, Companies Act, and PSIRA regulations.
• Audit management software experience (CaseWare/IDEA advantageous).
• Strong analytical and financial reporting skills.
• Excellent communication and stakeholder management abilities.
• High integrity, attention to detail, and ability to work under pressure.

Additional Requirements

• Willingness to travel nationally when required.
• Availability during peak audit periods.
• Successful candidates will be subject to background verification and vetting processes.

Deadline:21st July,2026

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• The above position is vacant at our Kokstad Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

Deadline:18th July,2026

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Job Description

• The above position is vacant at Fidelity Cash Solutions Witbank, reporting to the Branch Manager.
• The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

Deadline:31st July,2026

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Job Description

• The above position is vacant at our Port Shepstone Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff - specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

Deadline:18th July,2026

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• The above position is vacant at Bloemfontein, reporting to the Site Manager. The Site Supervisor will be responsible for overseeing the day-to-day operations of the workforce, ensuring that employees are performing their duties efficiently and effectively. This role will providing supervision and guidance to employees, and reporting back to management on the progress of projects.

Minimum Requirements:

• At least Grade 11or, Grade 12
• Valid PSIRA Grade B registration and accreditation.
• Numerical literate
• At least 3 years’ experience in the security industry
• Must be able to write reports and incident reports
• Clear criminal record
• Must be able to work shifts
• Valid driver’s license Code 8 or 10 and valid pdp
• Firearm Competency – Handgun /Shotgun and rifle
• Fluent in English. (write and speak)

Key Performance Areas: (not totally inclusive):

• Supervise a team of mobile workers, ensuring they are following company policies and procedures.
• Maintaining good relations between Fidelity Security Services and the client about security services rendered.
• Monitor and evaluate employee performance, providing feedback and identifying areas for improvement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Conduct regular site visits to ensure quality control and adherence to safety standards.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Maintain accurate records of employee attendance, work hours, and project completion.

Other personality attributes:

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills

Deadline:22nd July,2026

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Overall purpose of the job:

• Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region.  The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.

Minimum qualifications and experience:

• University Degree (B. Com or similar)- Post-graduate qualification highly advantageous
• Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
• Sales metrics, Financial management and analytics, Business systems and processes
• Grade B psira 

Duties & Responsibilities:

Financial Management:

• Full responsibility for Profit and Loss Centre
• Budgetary planning including revenue and capital expenditures.
• Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Overhead cost control to effectively manage the cost of service delivery.

 Sales:

• Achieve sales targets per each sales channel
• New Unit sales
• Targeted RPU
• Technical revenue
• Maintain acceptable margins – manage discounts and technical efficiency
• Management of reconnection rate – in conjunction with Customer Contact Centre
• Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
• Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
• Drives efficiency of and technical teams in conjunction with Regional Technical Managers

 Business generation:

• Strategy design to grow the business appropriate to the Districts and Branches
• Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
• Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
• Exploring and evaluating green-fields areas for expansion of the business
• Exploring and evaluating acquisition opportunities

 Branch Management:

• Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
• Clear communication and implementation of strategy across the Branches
• Manage attrition rates down
• Ensure development of tactical programs to pursue targeted goals and objectives.
• Monitor overall operational delivery in the Branches
• Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
• Indirect reporting line of Operations, Finance and HR Teams within the matrix structure. 
• Report key results to corporate offices.
• Engage with all stakeholders in broader organizational strategy planning and execution
• Oversees key projects, processes and performance reports, data and analysis.
• Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
• Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.

 Operations:

• Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

 People Management:

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

 Health and Safety (EHS):

• Contributes to achieving regional EHS targets
• Support, encourage and assist with instilling a Zero harm culture across the business
• Ensure required EHS standards and targets are communicated, executed upon and achieved
• Ensure that method of work statements are in place for relevant activities identified under direct management

 Competencies, Skills and Attributes:

• Autonomous decision making,
• Business acumen,
• Communication proficiency,
• Problem Solving/Analysis,
• Project Management, Strategic Thinking,
• Budgeting and forecasting,
• Analytical Skills, Negotiation skills, Relationship building

Deadline:24th July,2026

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th July,2026

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th July,2026

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th July,2026

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th July,2026

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• The purpose of the Integrated Fire Systems Engineer (Specialist) is to source and generate business focusing mainly on Fire Sprinkler, Fire Detection and Gas Suppression and 1475 solutions and the Service and Maintenance thereof. The incumbent’s solution selling to include, but not limited to, Fire Sprinkler, Fire Detection, Gas Suppression, Servicing & Maintenance and Remote Monitoring contracts

Duties & Responsibilities:

• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within the Commercial, Mining and Industrial Sectors
• Achieve sales targets at approved margins
• Preparation of quotes and proposals
• Account Management
• Acquiring thorough in-depth trade and competitor knowledge
• Pipeline and Forecast management
• Technical liaison with regards to installation and communication with all concerned to ensure successful delivery of installation.
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively within a dynamic team environment
• This position requires flexibility with regards to travelling.

Minimum qualifications and experience:

• At least five (5) year’s Fire Industry related integrated system sales experience
• Working knowledge and application of SANS10139, SANS10287, SANS1475, ASIB
• Knowledge of Fire Industry and related electronic equipment to include Fire Sprinklers, Detection, Gas
• Suppression Systems, Hydrants, Hose Reels, Portables and Servicing and Maintenance requirements
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Selling experience at management level with a proven track record
• Excellent report writing and communication skills, be collaborative, be creative, enthusiastic and engaging
• Computer Literate (MS Office)
• Reliable transport
• Valid driver’s licence
• Valid passport
• Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required

 Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Entrepreneurial
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment

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Job Overview:

• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)

go to method of application »

• We are seeking a hands-on, execution-driven Financial Operational Accountant who goes beyond reporting to actively drive financial performance across branches.
• This role is accountable for turning financial insights into action — identifying issues, investigating root causes, and ensuring that corrective actions are implemented and deliver measurable results. The successful candidate will work closely with branch teams to improve performance, strengthen controls, and support achievement of operational targets.

Minimum Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• 3–5 years’ experience in: Operational finance / management accounting / finance business partnering
• Proven track record of: Driving performance improvement initiatives, Working with cross-functional, non-financial teams, Resolving financial or operational issues end-to-end
• Strong analytical, problem-solving, and communication skills
• Advanced Excel and financial systems proficiency
• Willingness to travel to branches as required

Key Responsibilities

Drive Action from Financial Insights

• Analyse financial reports to identify variances, shortfalls, and inconsistencies
• Translate insights into clear, actionable plans
• Take ownership of issues through to resolution

Root Cause Analysis & Problem Solving

• Investigate financial and operational variances at branch level
• Identify underlying drivers (process, people, or system-related)
• Implement and monitor corrective actions

Branch Performance Support

• Conduct regular branch visits and performance reviews
• Partner with branch management to improve financial outcomes
• Provide practical financial guidance to non-financial stakeholders

Accountability & Follow-Through

• Track and manage actions arising from reports and reviews
• Ensure timely resolution of issues and closure of gaps
• Escalate risks and drive accountability where required

Operational & Process Improvement

• Identify opportunities to improve financial processes and controls
• Drive implementation of sustainable operational improvements

Non-Negotiables

• Demonstrated experience in turning analysis into action
• Ability to influence without authority and drive accountability
• Hands-on approach with a strong bias for execution and results

go to method of application »

Purpose of the Role:

• To provide comprehensive administrative, operational, project coordination, and financial support to the team, ensuring the efficient execution of business activities, projects, and reporting requirements.

Key Responsibilities:

• Coordinate day-to-day operational activities and maintain accurate records and documentation.
• Assist with planning, tracking, and reporting on projects, including schedules, deliverables, and stakeholder communication.
• Prepare meeting agendas, minutes, and action logs, and follow up on outstanding items.
• Support budgeting, invoice processing, expense reconciliation, and financial reporting activities.
• Monitor project expenditures and assist in maintaining cost controls.
• Liaise with internal departments, suppliers, and clients to facilitate seamless operations and project delivery.
• Develop and maintain dashboards, spreadsheets, and reports to support decision-making.
• Provide general administrative support to the team as required.

Qualifications and Experience:

• Diploma or degree in Business Administration, Finance, Project Management, or a related field.
• Minimum of 3 years’ experience in an administrative, operations, project coordination, or finance support role.
• Proficiency in Microsoft Office Suite, particularly Excel; experience with ERP or project management systems is advantageous.

Key Competencies:

• Strong organizational and multitasking abilities.
• Sound financial acumen and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage priorities and meet deadlines in a fast-paced environment.
• Proactive, collaborative, and solutions-oriented approach to work.

go to method of application »

MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered

Responsibilities and duties:

Administration 

• Monitor and action emergency and non-emergency signals.
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer.
• Record and report all incidents and accidents to the senior on duty.
• Ensure all relevant administrative work and handled signals are completed.
• Monitoring and action of vehicle violations
• Updating of timesheets

COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company telephones for private telephone calls
• Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

CLIENT LIAISON

• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls

STANDARD OPERATING PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

ADHOC

• Assisting with other ad-hoc tasks and projects as and when required

Deadline:17th July,2026

go to method of application »

Job Purpose:

• The above position is vacant at FCS Hermanstad reporting to the Regional Manager of the cash processing region
• The overall purpose of this position is to maintain the entire daily operation of the branches and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Specific Job Responsibilities:

• Ensure all client queries are dealt with in a professional manner and timeously.
• Ensure Incident reports are completed correctly and handled as required, including communication to clients where required.
• Ensure client satisfaction is top priority in our line of business.
• Ensure all daily reports and statistics are filed correctly.
• Ensure that all relevant video footages pertaining to incidents are downloaded and saved.
• Give positive or negative feedback to tellers with regards to processes after viewing video footages.
• Recommend corrective actions to tellers if feedback is negative.
• Advise management of flaws in teller processing.
• Investigate all variances encountered during processing of clients deposits and client queries.
• Provide feedback to clients where necessary.
• Keep a thorough record of all counterfeit notes and send returns to head office as required.
• Provide documentation and feedback to head office with regards to investigations and insurance claims when requested to do so.
• Keep a proper record of all investigations.
• Assist with ad hoc tasks.

Key Performance Areas (KPA’s)

• Investigate all variances.
• Report any irregularities to Management.
• Ensure that all information on incident reports are correct.
• Give clients constant feedback regarding queries.
• Report any differences over R 200.00 to Branch Manager and if no manager to you Regional manager.
• Report any faulty cameras and VSI’s to Branch Manager if no manager report any faulty equipment to Suppliers.
• Handling of all queries, incident and initial investigation reports.
• Ensure that all relevant documentation for investigations are complete and neat.
• Ensure all incident reports and investigation documentation are filed correctly daily.
• Ensure that all cameras are 100% operational and reported if found not to be operational.
• Any other reasonable duties/instructions issued by Management.

Minimum Qualifications

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

Skills

• Good interaction skills, bilingual, communication & negotiation skills.
• Pleasant telephonic mannerism.
• Portray a professional image.
• Excellent administration skills.
• Good writing & reporting skills.
• Excellent time management.
• Honest, reliable and trustworthy characteristics

Knowledge       

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

Abilities

• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.

Deadline:18th July,2026

go to method of application »

Job Description

• Overall purpose of the job: As the Call Centre Supervisor you will be accountable for the daily running and management of the Call Centre through the effective use of resources.
• You will be responsible for the monitoring the call centre environment. The Supervisor will listen to various Scheduling recordings for audit purposes and customer service initiatives.
• This will include Inbound, Outbound
• You will create an effective support team and strong business partnerships with the internal FSD functions (including but not limited to Sales, Technical, Marketing, HR, NCRC, Finance and IT).
• Required to form partnerships with external service providers including but not limited to Subcontractors, Amber connect, ICS, BYC.
• You will need to establish and maintain a culture of continuous improvement and to continually improve our service offerings.
• You will have the responsibility of supervising the team of agents, motivating them to meet and exceed scheduling targets through the scheduling of fitments, as well as assisting with incoming calls, e-mails etc.
• The Call Centre Supervisor ensures that the operations support Secure Drive strategic plans and are in accordance with established policies and procedures.

Duties & Responsibilities:

• Effectively supervise call centre agents, ensuring optimal performance by overseeing all the activities of the call centre Agents
• Review, monitoring and tracking of individual agents performance monthly and relevant documentation thereof
• Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
• Meeting and exceeding performance targets for speed, efficiency, schedules and quality within the outbound/Inbound call centre
• Liaise with agents and third parties to gather information and resolve issues for inbound line
• Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies and procedures
• Maintain up-to-date knowledge of industry developments and call centre best practices
• Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
• Ensure that all relevant communications, records and data are uploaded/attached to calls
• Attend regular meetings with Agents to discuss all matters related to the outbound and inbound call centres
• Improve Customer Service & Retention Strategies
• Reach required Scheduled fitments daily on daily outstanding’s received.
• Conduct performance appraisals, provide measurable feedback to assigned personnel and suggestions for improved performance
• Formulate and implement employee corrective actions as needed including training and/or coaching sessions
• Compile accurate management reports on call centre statistics and activities
• Track attrition and absenteeism levels for overall Call Centre, flagging any areas of concern
• Fair and consistent application of company disciplinary procedures
• Ensure continuous process improvements and ensure that appropriate awareness benefits are passed to relevant Call Centre staff
• Monitor timekeeping and payroll records
• Provide timely and accurate quality assurance on inbound and outbound calls
• Analyse calls, identify issues, document the problem, the root cause and the corrective action
• Contribute to the development of training material and company Standard operating procedures
• Periodically review and update Standard Operating procedures to ensure operations efficiency
• Contribute to the development of best practice to improve scheduling volumes and quality
• Live coaching
• Call listening sessions with team
• Call Calibration sessions with team and provide full report
• System training e.g. Pics/all Amber programmes/Planner
• Checking Disposition accuracy
• Daily feedback on individual performance
• PIP – performance improvement plans
• Training of all existing and new products

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Certificate in Basic Principles of Call Centre (advantageous)
• Minimum of 2 years in Supervisor / Team Leader role within a call centre environment
• Minimum 5 years’ experience in inbound / outbound scheduling/ sales call centre
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Demonstrate ability to manage own workload and effectively prioritise activities
• Ability to manage change and motivate people through it

Attributes:

• Target Driven
• Coaching Skills
• Analytical Skills
• Integrity
• Efficient
• Punctual
• Disciplined
• Influencer
• Patience
• Attentiveness
• Assertiveness
• Sound leadership skills with the capability to motivate and develop staff
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Ability to perform under pressure and within a fast paced environment
   

go to method of application »

Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action toward any suspicious activity

Minimum Requirements:

• Clear criminal record
• Valid Drivers License and PDP
• Tactical combat training
• Clear credit record
• PSIRA accredited at least with Grade C
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT Certificate
• Experience in the security industry or a similar role
• 3 years experience in CIT driving and crew functions

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Willing to work overtime
• Customer service and relations
• Quality assurance
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork

Deadline:31st July,2026

go to method of application »

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th July,2026

go to method of application »

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th July,2026

go to method of application »

• The purpose of the Integrated Fire Systems Engineer (Specialist) is to source and generate business focusing mainly on Fire Sprinkler, Fire Detection and Gas Suppression and 1475 solutions and the Service and Maintenance thereof. The incumbent’s solution selling to include, but not limited to, Fire Sprinkler, Fire Detection, Gas Suppression, Servicing & Maintenance and Remote Monitoring contracts

Duties & Responsibilities:

• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within the Commercial, Mining and Industrial Sectors
• Achieve sales targets at approved margins
• Preparation of quotes and proposals
• Account Management
• Acquiring thorough in-depth trade and competitor knowledge
• Pipeline and Forecast management
• Technical liaison with regards to installation and communication with all concerned to ensure successful delivery of installation.
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively within a dynamic team environment
• This position requires flexibility with regards to travelling.

Minimum qualifications and experience:

• At least five (5) year’s Fire Industry related integrated system sales experience
• Working knowledge and application of SANS10139, SANS10287, SANS1475, ASIB
• Knowledge of Fire Industry and related electronic equipment to include Fire Sprinklers, Detection, Gas
• Suppression Systems, Hydrants, Hose Reels, Portables and Servicing and Maintenance requirements
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Selling experience at management level with a proven track record
• Excellent report writing and communication skills, be collaborative, be creative, enthusiastic and engaging
• Computer Literate (MS Office)
• Reliable transport
• Valid driver’s licence
• Valid passport
• Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required

 Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Entrepreneurial
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment

go to method of application »

Job Overview:

• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)

go to method of application »

• We are seeking a hands-on, execution-driven Financial Operational Accountant who goes beyond reporting to actively drive financial performance across branches.
• This role is accountable for turning financial insights into action — identifying issues, investigating root causes, and ensuring that corrective actions are implemented and deliver measurable results. The successful candidate will work closely with branch teams to improve performance, strengthen controls, and support achievement of operational targets.

Minimum Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• 3–5 years’ experience in: Operational finance / management accounting / finance business partnering
• Proven track record of: Driving performance improvement initiatives, Working with cross-functional, non-financial teams, Resolving financial or operational issues end-to-end
• Strong analytical, problem-solving, and communication skills
• Advanced Excel and financial systems proficiency
• Willingness to travel to branches as required

Key Responsibilities

Drive Action from Financial Insights

• Analyse financial reports to identify variances, shortfalls, and inconsistencies
• Translate insights into clear, actionable plans
• Take ownership of issues through to resolution

Root Cause Analysis & Problem Solving

• Investigate financial and operational variances at branch level
• Identify underlying drivers (process, people, or system-related)
• Implement and monitor corrective actions

Branch Performance Support

• Conduct regular branch visits and performance reviews
• Partner with branch management to improve financial outcomes
• Provide practical financial guidance to non-financial stakeholders

Accountability & Follow-Through

• Track and manage actions arising from reports and reviews
• Ensure timely resolution of issues and closure of gaps
• Escalate risks and drive accountability where required

Operational & Process Improvement

• Identify opportunities to improve financial processes and controls
• Drive implementation of sustainable operational improvements

Non-Negotiables

• Demonstrated experience in turning analysis into action
• Ability to influence without authority and drive accountability
• Hands-on approach with a strong bias for execution and results

go to method of application »

Purpose of the Role:

• To provide comprehensive administrative, operational, project coordination, and financial support to the team, ensuring the efficient execution of business activities, projects, and reporting requirements.

Key Responsibilities:

• Coordinate day-to-day operational activities and maintain accurate records and documentation.
• Assist with planning, tracking, and reporting on projects, including schedules, deliverables, and stakeholder communication.
• Prepare meeting agendas, minutes, and action logs, and follow up on outstanding items.
• Support budgeting, invoice processing, expense reconciliation, and financial reporting activities.
• Monitor project expenditures and assist in maintaining cost controls.
• Liaise with internal departments, suppliers, and clients to facilitate seamless operations and project delivery.
• Develop and maintain dashboards, spreadsheets, and reports to support decision-making.
• Provide general administrative support to the team as required.

Qualifications and Experience:

• Diploma or degree in Business Administration, Finance, Project Management, or a related field.
• Minimum of 3 years’ experience in an administrative, operations, project coordination, or finance support role.
• Proficiency in Microsoft Office Suite, particularly Excel; experience with ERP or project management systems is advantageous.

Key Competencies:

• Strong organizational and multitasking abilities.
• Sound financial acumen and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage priorities and meet deadlines in a fast-paced environment.
• Proactive, collaborative, and solutions-oriented approach to work.

go to method of application »

MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered

Responsibilities and duties:

Administration 

• Monitor and action emergency and non-emergency signals.
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer.
• Record and report all incidents and accidents to the senior on duty.
• Ensure all relevant administrative work and handled signals are completed.
• Monitoring and action of vehicle violations
• Updating of timesheets

COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company telephones for private telephone calls
• Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

CLIENT LIAISON

• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls

STANDARD OPERATING PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

ADHOC

• Assisting with other ad-hoc tasks and projects as and when required

Deadline:17th July,2026

go to method of application »

Job Purpose:

• The above position is vacant at FCS Hermanstad reporting to the Regional Manager of the cash processing region
• The overall purpose of this position is to maintain the entire daily operation of the branches and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Specific Job Responsibilities:

• Ensure all client queries are dealt with in a professional manner and timeously.
• Ensure Incident reports are completed correctly and handled as required, including communication to clients where required.
• Ensure client satisfaction is top priority in our line of business.
• Ensure all daily reports and statistics are filed correctly.
• Ensure that all relevant video footages pertaining to incidents are downloaded and saved.
• Give positive or negative feedback to tellers with regards to processes after viewing video footages.
• Recommend corrective actions to tellers if feedback is negative.
• Advise management of flaws in teller processing.
• Investigate all variances encountered during processing of clients deposits and client queries.
• Provide feedback to clients where necessary.
• Keep a thorough record of all counterfeit notes and send returns to head office as required.
• Provide documentation and feedback to head office with regards to investigations and insurance claims when requested to do so.
• Keep a proper record of all investigations.
• Assist with ad hoc tasks.

Key Performance Areas (KPA’s)

• Investigate all variances.
• Report any irregularities to Management.
• Ensure that all information on incident reports are correct.
• Give clients constant feedback regarding queries.
• Report any differences over R 200.00 to Branch Manager and if no manager to you Regional manager.
• Report any faulty cameras and VSI’s to Branch Manager if no manager report any faulty equipment to Suppliers.
• Handling of all queries, incident and initial investigation reports.
• Ensure that all relevant documentation for investigations are complete and neat.
• Ensure all incident reports and investigation documentation are filed correctly daily.
• Ensure that all cameras are 100% operational and reported if found not to be operational.
• Any other reasonable duties/instructions issued by Management.

Minimum Qualifications

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

Skills

• Good interaction skills, bilingual, communication & negotiation skills.
• Pleasant telephonic mannerism.
• Portray a professional image.
• Excellent administration skills.
• Good writing & reporting skills.
• Excellent time management.
• Honest, reliable and trustworthy characteristics

Knowledge       

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

Abilities

• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.

Deadline:18th July,2026

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Job Description

• Overall purpose of the job: As the Call Centre Supervisor you will be accountable for the daily running and management of the Call Centre through the effective use of resources.
• You will be responsible for the monitoring the call centre environment. The Supervisor will listen to various Scheduling recordings for audit purposes and customer service initiatives.
• This will include Inbound, Outbound
• You will create an effective support team and strong business partnerships with the internal FSD functions (including but not limited to Sales, Technical, Marketing, HR, NCRC, Finance and IT).
• Required to form partnerships with external service providers including but not limited to Subcontractors, Amber connect, ICS, BYC.
• You will need to establish and maintain a culture of continuous improvement and to continually improve our service offerings.
• You will have the responsibility of supervising the team of agents, motivating them to meet and exceed scheduling targets through the scheduling of fitments, as well as assisting with incoming calls, e-mails etc.
• The Call Centre Supervisor ensures that the operations support Secure Drive strategic plans and are in accordance with established policies and procedures.

Duties & Responsibilities:

• Effectively supervise call centre agents, ensuring optimal performance by overseeing all the activities of the call centre Agents
• Review, monitoring and tracking of individual agents performance monthly and relevant documentation thereof
• Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
• Meeting and exceeding performance targets for speed, efficiency, schedules and quality within the outbound/Inbound call centre
• Liaise with agents and third parties to gather information and resolve issues for inbound line
• Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies and procedures
• Maintain up-to-date knowledge of industry developments and call centre best practices
• Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
• Ensure that all relevant communications, records and data are uploaded/attached to calls
• Attend regular meetings with Agents to discuss all matters related to the outbound and inbound call centres
• Improve Customer Service & Retention Strategies
• Reach required Scheduled fitments daily on daily outstanding’s received.
• Conduct performance appraisals, provide measurable feedback to assigned personnel and suggestions for improved performance
• Formulate and implement employee corrective actions as needed including training and/or coaching sessions
• Compile accurate management reports on call centre statistics and activities
• Track attrition and absenteeism levels for overall Call Centre, flagging any areas of concern
• Fair and consistent application of company disciplinary procedures
• Ensure continuous process improvements and ensure that appropriate awareness benefits are passed to relevant Call Centre staff
• Monitor timekeeping and payroll records
• Provide timely and accurate quality assurance on inbound and outbound calls
• Analyse calls, identify issues, document the problem, the root cause and the corrective action
• Contribute to the development of training material and company Standard operating procedures
• Periodically review and update Standard Operating procedures to ensure operations efficiency
• Contribute to the development of best practice to improve scheduling volumes and quality
• Live coaching
• Call listening sessions with team
• Call Calibration sessions with team and provide full report
• System training e.g. Pics/all Amber programmes/Planner
• Checking Disposition accuracy
• Daily feedback on individual performance
• PIP – performance improvement plans
• Training of all existing and new products

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Certificate in Basic Principles of Call Centre (advantageous)
• Minimum of 2 years in Supervisor / Team Leader role within a call centre environment
• Minimum 5 years’ experience in inbound / outbound scheduling/ sales call centre
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Demonstrate ability to manage own workload and effectively prioritise activities
• Ability to manage change and motivate people through it

Attributes:

• Target Driven
• Coaching Skills
• Analytical Skills
• Integrity
• Efficient
• Punctual
• Disciplined
• Influencer
• Patience
• Attentiveness
• Assertiveness
• Sound leadership skills with the capability to motivate and develop staff
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Ability to perform under pressure and within a fast paced environment
   

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Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action toward any suspicious activity

Minimum Requirements:

• Clear criminal record
• Valid Drivers License and PDP
• Tactical combat training
• Clear credit record
• PSIRA accredited at least with Grade C
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT Certificate
• Experience in the security industry or a similar role
• 3 years experience in CIT driving and crew functions

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Willing to work overtime
• Customer service and relations
• Quality assurance
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork

Deadline:31st July,2026