Regional Manager CAF SME - Umhlanga at Absa Group Limited (Absa)

Job Summary

• To provide and support in the deployment of the sales and support function within the respective customer solutions portfolio to enable the execution and achievement of agreed business targets.

Job Description

Process 

• Provide specialist advice and support in defining standard operating procedures (SOP’s)
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives, and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services
• Oversee and keep abreast of compliance legislation and ensure the regional CAF SME team is kept abreast of the change and take accountability to remain compliant in customer facing roles.
• Support the CAF SME Manager through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Provide reports to Regional SME Head and ASM’s on market share growth and new business acquisition within the internal and external environment.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to CAF SME Manager.
• Co-ordinate, manage and communicate the budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Return incomplete or incomplete expenses. Sign-off and ensure payment of signed off expenses through expense tracking and payment tracking.
• Escalate irregularities to the CAF SME Manager when above a pre-agreed timeframe as outlined through the applicable policy and procedure.
• Establish and maintain relationships with key stakeholders (e.g., product, segment, operations, etc) to effectively co-ordinate the value chain thereby ensuring efficient workflows and optimal client service delivery.
• Contract and manage service level agreements with all relevant stakeholders including across departments into segment as well as with support services. Action non-compliance and escalate to the CAF SME Manager.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn-around times between the BPC and the fit for processing centre.
• Ensure, monitor, and enforce implementation of credit requirements routing and directives to meet agreed turn – around times.
• Maintain a good understanding of all governance applicable to the asset finance area and can apply and coach the team on them.
• Become the key point of contact for rick management in the portfolio and take responsibility to manage and resolve all governance and risk issues impacting the team.
• Manage customer service delivery through the CAF SME team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.
• Build strategic relationships with key customers and groups that regularly request tier 2 solutions and manage these customer applications.

Client / Customer:

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Build relationship with customers that contribute to a culture of customer service excellence.

Finance

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures.

People Management:

• Lead the CAF SME regional team in line with Absa values.
• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Drive regulatory compliance of the CAF SME Teams by maintaining a view of the end-to end process fulfilment within the CAF environment in collaboration with adjacent business areas within the value chain.
• Ensure that processes, control requirements and risk management frameworks that impact the region are adhered to and understood by all members of the team.
• Ensure that regional staff completes compulsory compliance training to minimise the risks by verifying completed training statistics and through the creation of an environment of continuous learning.

Collaboration:

• Working closely with SME regional teams to identify and drive opportunity increase Absa penetration to the market.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide continuous feedback regarding relevance, appropriateness, and market competitiveness of product propositions to RB Product owners.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)