Job Opportunities at Absa Group Limited (Absa)

Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To process financial transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Financial & General Administration: Attach supporting documentation, i.e. credit approval, authorisation & invoices, signed spread sheet and make copies of all mentioned documentation for audit purposes
• Provide regular management information update, i.e. invoices paid to Line Manager Attend to queries within 24 hours with regards to incomplete documents, not signed documents etc. and escalate to Line Manager in the event of non resolution
• Take ownership when dealing with customer requests, offer solutions and concludes complaint constructively
• Maintain financial files and records by safely and systemically storing source documents on files/system Address ad-hoc queries from internal and external stakeholders (e.g. Group Tax, Private Bank Management) by asking questions to ascertain customer needs and respond effectively, ensuring high quality work and by meeting the required deadline
• Perform general administration duties with regards finance duties | Reporting & Compliance:
• Prepare weekly/monthly/quarterly reports and report on variances
• Take accountability to ensure that accurate and timely financial reporting obligations are met for weekly/monthly reporting by accurately preparing reports, journals and reconciliations and working with the specified deadlines.
• Prepare the Business Unit Procure to Purchase monthly report and follow up on discrepancies Liaise with Group Sourcing regarding any procurement/sourcing queries raised by cost centre management.ie. non-compliance vendors with Master Service Agreement Assist in the preparation of the Annual Financial Statements for the SBU by collating and submitting information to the line manager.
• Obtain and keep abreast with all technical and specialist knowledge such as changes to Companies Act, Tax and other standards and legislation applicable.
• Prepare journal summaries for correct reporting in the financial statement Prepare Value Added Tax (VAT) pack monthly in accordance with applicable legislation, ensuring correctness of the packs and timeously submit the pack to Group Tax after review by the Finance manager.
• Comply with Risk Management principles and Model Risk Policy by understanding and keeping up-to-date with updates on these policies.
• Keep up to date with changes in accounting standards (IFRS) and other regulatory requirements.
• Prepare attestations for sign off by the Financial Manager, Chief Financial Officer 3 and Managing Executive for submission to Group Regulatory reporting on a monthly basis.
• Complete the section relating to recons when preparing the monthly Financial Director (FD) attestations indicating compliance with relevant legislation and Group requirements for all financial reporting activities | Reconciliation & Budgeting:
• Prepare monthly reconciliations for all accounts on the General Ledger Control Framework attaching valid supporting documents (e.g. signed off journals, general ledger printouts, etc.) for each recon (i.e. investigate transactions as required) in accordance with the Accounts and Reconciliation Policy (A&OR). Reconcile the SBU’s bank statement with the internal ledger accounts Reconcile Miscellaneous and other government services transactions
• Assist in preparation of the monthly/quarterly departmental budgets by collecting and preparing all the relevant information Conduct daily recons on control accounts and action any deviations found, for example when an incorrect GL Account has been debited and a recon has to be done to rectify it.
• Resolve all unreconciled items from prior month and discuss any long outstanding items with the FMR. 

Education

• Further Education and Training Certificate (FETC): Financial Sciences (Required)

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Our Absa Corporate and Investment Bank (CIB) Legal team has an exciting role for a Senior Legal Counsel in SA Debt Legal.
• In this role you will contribute to management by identifying and mitigating legal risks across its Debt business in South Africa and where applicable or required across the continent. You will be expected to provide accurate, expert and specialised legal advice on legal and regulatory matters and be involved in the structuring of leverage and acquisition finance transactions in line with the relevant and general banking practices, procedures and regulations. You will also be a key point of contact on a day-to-day basis for the business team, and responsible for providing on the go pro-active legal advice, support and risk management.
• This role is suited to a candidate with a B-degree in Law, Admitted attorney or Advocate as well as 5 Plus years or more relevant experience as an in-house legal counsel in a financial institution, other corporate or in a reputable law firm.

Job Description

Accountability: Legal Risk

• To provide highly specialised legal advice and support to the dedicated area of support.

Accountability: Leadership & Management

• Demonstrates strong relationship management skills with clients
• Plan and manage projects and matters through to completion, including resourcing
• Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
• Work independently with minimal supervision and demonstrate the ability to supervise where appropriate

Accountability: Commercial

• Demonstrate strong analytical skills and solve complex problems creatively and effectively
• Drives good cost control behaviour, especially around external spend and consistently deliver against a broad range of competing target
• Manage external counsel and represent AGL on relevant industry forums and professional bodies where required
• Add value in commercial as well as technical discussions, and provide training that is beneficial / informative to internal clients 

 
Accountability: Risk and Control

• Actively raise the profile of the legal function and improve on Legal Key Risks
• Manage and create awareness by embedding legal policies and control requirements in all areas of the business
• Provide appropriate challenge and equally be robust in the face of challenges
• Build strong risk partnerships with colleagues in other functions (especially key control areas)
• Fully understand the role of legal in AGL and how it interacts with other functions and the business.

Accountability: Teamwork: 

• Proactively collaborates across different teams and geographies within Legal to break down silos
• Provide objective and constructive feedback and openly shares knowledge and expertise

Accountability:  Technical

• Acts as a trusted advisor to business and other infrastructure areas; understands market and legal developments and their impact on business
• Contribute to industry-wide initiatives and have a good network amongst peer group externally

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

Overall job purpose

• The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by: 
•     Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability) 
•     Support collaborative sales activities between relationship banking, business bank and corporate bank
•     Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
•     Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area 
•     Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
•      Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
•     Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region

Job Description

Key accountabilities

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
• Deliver sales and service delivery targets within the assigned areas of responsibility
• Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
• Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
• Actively contribute to Regional Sales strategy and plans
• In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
• Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
• Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
• Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
• Identify and prospect future potential clients turning leads into real business opportunities
• Leads Management – proactive utilisation and conversion of assigned leads
• Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
• Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
• Actively mine EVP Schemes to deliver on sales and service targets for the region
• Effective sales execution planning (activities, time management, resources, travel etc.)
• Ensure you act in line with the External Sales Disciplines and New Ways of Work
• Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
• Identify and Execute Campaign Management to execute on business growth
• Daily sales planning to align to attainment of benchmarked core sale efficiencies
• Strategic Time Management: apply and reflect on time management plan

Customer and Stakeholder Management

• Proactive understanding and assessment of customer segment to support sales and activity planning and sales
• Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
• Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
• Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
• Positively contribute to customer experience score levels to attain >92%
• Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
• Act as a Brand Ambassador in all client and business activities

Colleague

• Actively contribute to ES Team and Region in all activities
• Monitor Individual Sales Performance and support peers towards attainment of Team performance 
• Identify process efficiencies and share best practices in the External Sales team 
• Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
• Live the Absa Values and support colleague engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
• Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
• Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
• Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
• Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
• Aligned sales activity, sales and service reporting and migration planning
• Devise and apply accurate reporting to support sales planning and activities

Education

• Bachelor's Degree: Banking
   

go to method of application »

Job Summary

Overall job purpose

• The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by: 
•     Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability) 
•     Support collaborative sales activities between relationship banking, business bank and corporate bank
•     Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
•     Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area 
•     Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
•      Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
•     Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region

Job Description

Key accountabilities

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
• Deliver sales and service delivery targets within the assigned areas of responsibility
• Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
• Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
• Actively contribute to Regional Sales strategy and plans
• In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
• Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
• Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
• Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
• Identify and prospect future potential clients turning leads into real business opportunities
• Leads Management – proactive utilisation and conversion of assigned leads
• Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
• Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
• Actively mine EVP Schemes to deliver on sales and service targets for the region
• Effective sales execution planning (activities, time management, resources, travel etc.)
• Ensure you act in line with the External Sales Disciplines and New Ways of Work
• Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
• Identify and Execute Campaign Management to execute on business growth
• Daily sales planning to align to attainment of benchmarked core sale efficiencies
• Strategic Time Management: apply and reflect on time management plan

Customer and Stakeholder Management

• Proactive understanding and assessment of customer segment to support sales and activity planning and sales
• Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
• Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
• Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
• Positively contribute to customer experience score levels to attain >92%
• Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
• Act as a Brand Ambassador in all client and business activities

Colleague

• Actively contribute to ES Team and Region in all activities
• Monitor Individual Sales Performance and support peers towards attainment of Team performance 
• Identify process efficiencies and share best practices in the External Sales team 
• Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
• Live the Absa Values and support colleague engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
• Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
• Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
• Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
• Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
• Aligned sales activity, sales and service reporting and migration planning
• Devise and apply accurate reporting to support sales planning and activities

Education

• Bachelor's Degree: Banking

go to method of application »

Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• The purpose of the role is to manage the support, development and maintenance of the financial aspects of the Financial Reporting Systems and General Ledgers as well as participate in research, design, development and testing of improvements or new solutions to ensure financial data integrity. Assist with strategy and business requirements for FC Systems, manage and deliver financial and management reports to FC and other Group functions.  Provide leadership, training and support to stakeholders and team.

Job Description

Accountability: Maintain financial data integrity 

• Contribute towards financial systems data alignment and integration.
• Establish and execution of sufficient controls for the balancing process of financial systems.
• Execution of the balancing process of financial systems.
• Identifying opportunities to streamline the use of financial data and system functionality.
• Establish and enforce a stable environment for the maintenance/enhancement of financial processes.

Accountability: Manage Finance System operations

• Co-ordinate all maintenance and operational activities performed on the finance system to ensure accuracy and completeness.
• Establish and consistently enforce sound system and internal controls to ensure that procedures are correct.
• Propose Metadata changes to simplify reporting.
• Create and maintain standard and specific financial and management reports. (Focus on SAP4 HANA Business Warehouse (BW), Hyperion Planning, CDM and HFR Reporting but not limited to these Reporting Tools)
• Support and ensure accuracy of specific financial and management reports

Accountability: User Support, Reporting and Access 

• With strong operational knowledge be able to provide guidance to new users in utilising the finance application systems correctly
• Assist users with queries regarding transactions processed to the financial systems
• Providing user support relating to system problems and or errors
• Escalate any problems/errors that need IT attention
• Fulfil administrator role to manage and provide user access and support to the reporting engine.
• Build custom reports as required

Accountability: Stakeholder management 

• Build strong relationships with key role players in order to have a clear understanding of their business requirements
• Understand the impact of the changes and inform business of any risks or impact as a result of changes
• Escalate stakeholder dissatisfaction / issues to line manager for follow up and resolution
• Provide direction and input to enable Business Units to manage and resolve issues
• Track and report against customer experience metrics
• Accountability: Business direction and support 
• Ensure that the solution complies with existing policies and controls frameworks.
• Assist with the management of the day to day operations of the business area
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis)

Accountability: Risk management, compliance and controls 

• Ensure that the team understands applicable risk management, compliance and control (RCSA) requirements, including required compliance training
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested
• Assist external and internal audit.
• Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing)
• Assist with compliance testing.
• Assist with any audit findings raised and work to close out these in the required time frame
• Perform relevant attestation to controls as per distributed plan and timelines
• Provide input to risk and control assessments to ensure that all risks are controlled

Accountability: People and talent management 

• Exhibits Absa’s purpose and values and champions them in the team towards development of a corporate culture
• Supports a culture that acknowledges the diversity of the members
• Training requirements to be identified and applied for on a timely basis and handed to team leader for approval

Accountability: Process management 

• As Process Executor:
• Execution of processes as designed
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction
• Assist in the implementation of new and/or enhanced processes
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks
• Maintain awareness of own activities and the impact thereof on related / inter-dependent activities

Education & Experience:

Education:

• B Degree in Commerce or Advanced Diploma in Accounting or Advanced Diploma/B Tech in Information Technology (NQF Level 7).

Experience:

• 3 – 5 Years’ experience in support, development, and maintenance of financial reporting tools
• Intermediate exposure and understanding of SAP4 HANA BW and Hyperion Planning concepts 
• Intermediate skill in the development of Business Objects Web Intelligence reports and Dashboards. 
• 5 – 8 Years’ experience in banking/financial and financial systems
• Preferred - Understanding of information systems and technology

Knowledge & Skills:

• Quantitative finance skills
• Risk knowledge (credit and market risk)
• Negotiation
• Report writing
• Presentation skills
• Conflict Management
• Coaching
• Problem-solving
• Interpersonal skills
• Management and leadership

Competencies: 

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

go to method of application »

Job Summary

• The purpose of the role is to manage the support, development and maintenance of the financial aspects of the Financial Reporting Systems and General Ledgers as well as participate in research, design, development and testing of improvements or new solutions to ensure financial data integrity. Assist with strategy and business requirements for FC Systems, manage and deliver financial and management reports to FC and other Group functions.  Provide leadership, training and support to stakeholders and team.

Job Description

Accountability: Maintain financial data integrity 

• Contribute towards financial systems data alignment and integration.
• Establish and execution of sufficient controls for the balancing process of financial systems.
• Execution of the balancing process of financial systems.
• Identifying opportunities to streamline the use of financial data and system functionality.
• Establish and enforce a stable environment for the maintenance/enhancement of financial processes.

Accountability: Manage Finance System operations

• Co-ordinate all maintenance and operational activities performed on the finance system to ensure accuracy and completeness.
• Establish and consistently enforce sound system and internal controls to ensure that procedures are correct.
• Propose Metadata changes to simplify reporting.
• Create and maintain standard and specific financial and management reports. (Focus on SAP4 HANA Business Warehouse (BW), Hyperion Planning, CDM and HFR Reporting but not limited to these Reporting Tools)
• Support and ensure accuracy of specific financial and management reports

Accountability: User Support, Reporting and Access 

• With strong operational knowledge be able to provide guidance to new users in utilising the finance application systems correctly
• Assist users with queries regarding transactions processed to the financial systems
• Providing user support relating to system problems and or errors
• Escalate any problems/errors that need IT attention
• Fulfil administrator role to manage and provide user access and support to the reporting engine.
• Build custom reports as required

Accountability: Stakeholder management 

• Build strong relationships with key role players in order to have a clear understanding of their business requirements
• Understand the impact of the changes and inform business of any risks or impact as a result of changes
• Escalate stakeholder dissatisfaction / issues to line manager for follow up and resolution
• Provide direction and input to enable Business Units to manage and resolve issues
• Track and report against customer experience metrics
• Accountability: Business direction and support 
• Ensure that the solution complies with existing policies and controls frameworks.
• Assist with the management of the day to day operations of the business area
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis)

Accountability: Risk management, compliance and controls 

• Ensure that the team understands applicable risk management, compliance and control (RCSA) requirements, including required compliance training
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested
• Assist external and internal audit.
• Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing)
• Assist with compliance testing.
• Assist with any audit findings raised and work to close out these in the required time frame
• Perform relevant attestation to controls as per distributed plan and timelines
• Provide input to risk and control assessments to ensure that all risks are controlled

Accountability: People and talent management 

• Exhibits Absa’s purpose and values and champions them in the team towards development of a corporate culture
• Supports a culture that acknowledges the diversity of the members
• Training requirements to be identified and applied for on a timely basis and handed to team leader for approval

Accountability: Process management 

• As Process Executor:
• Execution of processes as designed
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction
• Assist in the implementation of new and/or enhanced processes
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks
• Maintain awareness of own activities and the impact thereof on related / inter-dependent activities

Education & Experience:

Education:

• B Degree in Commerce or Advanced Diploma in Accounting or Advanced Diploma/B Tech in Information Technology (NQF Level 7).

Experience:

• 3 – 5 Years’ experience in support, development, and maintenance of financial reporting tools
• Intermediate exposure and understanding of SAP4 HANA BW and Hyperion Planning concepts 
• Intermediate skill in the development of Business Objects Web Intelligence reports and Dashboards. 
• 5 – 8 Years’ experience in banking/financial and financial systems
• Preferred - Understanding of information systems and technology

Knowledge & Skills:

• Quantitative finance skills
• Risk knowledge (credit and market risk)
• Negotiation
• Report writing
• Presentation skills
• Conflict Management
• Coaching
• Problem-solving
• Interpersonal skills
• Management and leadership

Competencies: 

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

go to method of application »

Job Summary

• To provide and support in the deployment of the sales and support function within the respective customer solutions portfolio to enable the execution and achievement of agreed business targets.

Job Description

Process 

• Provide specialist advice and support in defining standard operating procedures (SOP’s)
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives, and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services
• Oversee and keep abreast of compliance legislation and ensure the regional CAF SME team is kept abreast of the change and take accountability to remain compliant in customer facing roles.
• Support the CAF SME Manager through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Provide reports to Regional SME Head and ASM’s on market share growth and new business acquisition within the internal and external environment.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to CAF SME Manager.
• Co-ordinate, manage and communicate the budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Return incomplete or incomplete expenses. Sign-off and ensure payment of signed off expenses through expense tracking and payment tracking.
• Escalate irregularities to the CAF SME Manager when above a pre-agreed timeframe as outlined through the applicable policy and procedure.
• Establish and maintain relationships with key stakeholders (e.g., product, segment, operations, etc) to effectively co-ordinate the value chain thereby ensuring efficient workflows and optimal client service delivery.
• Contract and manage service level agreements with all relevant stakeholders including across departments into segment as well as with support services. Action non-compliance and escalate to the CAF SME Manager.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn-around times between the BPC and the fit for processing centre.
• Ensure, monitor, and enforce implementation of credit requirements routing and directives to meet agreed turn – around times.
• Maintain a good understanding of all governance applicable to the asset finance area and can apply and coach the team on them.
• Become the key point of contact for rick management in the portfolio and take responsibility to manage and resolve all governance and risk issues impacting the team.
• Manage customer service delivery through the CAF SME team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.
• Build strategic relationships with key customers and groups that regularly request tier 2 solutions and manage these customer applications.

Client / Customer:

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Build relationship with customers that contribute to a culture of customer service excellence.

Finance

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures.

People Management:

• Lead the CAF SME regional team in line with Absa values.
• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Drive regulatory compliance of the CAF SME Teams by maintaining a view of the end-to end process fulfilment within the CAF environment in collaboration with adjacent business areas within the value chain.
• Ensure that processes, control requirements and risk management frameworks that impact the region are adhered to and understood by all members of the team.
• Ensure that regional staff completes compulsory compliance training to minimise the risks by verifying completed training statistics and through the creation of an environment of continuous learning.

Collaboration:

• Working closely with SME regional teams to identify and drive opportunity increase Absa penetration to the market.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide continuous feedback regarding relevance, appropriateness, and market competitiveness of product propositions to RB Product owners.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction | Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outco

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To provide and support in the deployment of the sales and support function within the respective customer solutions portfolio to enable the execution and achievement of agreed business targets.

Job Description

Process 

• Provide specialist advice and support in defining standard operating procedures (SOP’s)
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives, and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services
• Oversee and keep abreast of compliance legislation and ensure the regional CAF SME team is kept abreast of the change and take accountability to remain compliant in customer facing roles.
• Support the CAF SME Manager through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Provide reports to Regional SME Head and ASM’s on market share growth and new business acquisition within the internal and external environment.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to CAF SME Manager.
• Co-ordinate, manage and communicate the budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Return incomplete or incomplete expenses. Sign-off and ensure payment of signed off expenses through expense tracking and payment tracking.
• Escalate irregularities to the CAF SME Manager when above a pre-agreed timeframe as outlined through the applicable policy and procedure.
• Establish and maintain relationships with key stakeholders (e.g., product, segment, operations, etc) to effectively co-ordinate the value chain thereby ensuring efficient workflows and optimal client service delivery.
• Contract and manage service level agreements with all relevant stakeholders including across departments into segment as well as with support services. Action non-compliance and escalate to the CAF SME Manager.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn-around times between the BPC and the fit for processing centre.
• Ensure, monitor, and enforce implementation of credit requirements routing and directives to meet agreed turn – around times.
• Maintain a good understanding of all governance applicable to the asset finance area and can apply and coach the team on them.
• Become the key point of contact for rick management in the portfolio and take responsibility to manage and resolve all governance and risk issues impacting the team.
• Manage customer service delivery through the CAF SME team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.
• Build strategic relationships with key customers and groups that regularly request tier 2 solutions and manage these customer applications.

Client / Customer:

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Build relationship with customers that contribute to a culture of customer service excellence.

Finance

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures.

People Management:

• Lead the CAF SME regional team in line with Absa values.
• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Drive regulatory compliance of the CAF SME Teams by maintaining a view of the end-to end process fulfilment within the CAF environment in collaboration with adjacent business areas within the value chain.
• Ensure that processes, control requirements and risk management frameworks that impact the region are adhered to and understood by all members of the team.
• Ensure that regional staff completes compulsory compliance training to minimise the risks by verifying completed training statistics and through the creation of an environment of continuous learning.

Collaboration:

• Working closely with SME regional teams to identify and drive opportunity increase Absa penetration to the market.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide continuous feedback regarding relevance, appropriateness, and market competitiveness of product propositions to RB Product owners.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Assisting in the month to month IFRS 17 reporting for the entities within the ABSA insurance cluster and supporting the relationship between the in centre IFRS 17 team and the counterpart team in the each entity.
• To assist in the development of tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. actuarial methodology, governance and delivery objectives. This role enables sound management of business performance and financial risk.

Job Description

• Oversight of the IFRS 17 actuarial process for the insurance entities within the group
• Assisting with the continuous improvements in the automation of the IFRS 17 process and driving the integration of the actuarial output into the sub-ledger.
• Refining and preparing monthly IFRS 17 business packs for the entities
• Perform complex IFRS 17 actuarial production processes under limited supervision to support sound management of business performance and financial risk. 

Processes may include:

Analytics and financial reporting (to ensure accurate financial reporting and support management decision making):

• Managing time lines across the various teams in order to produce the IFRS 17 results within timelines
• Performing the actuarial month end reporting process.
• Review results in prophet and ensure that judgement decisions are sign-off by the entity when required
• Support audit and formal reporting
• Reporting and analysis from prophet information and collaborating with sub-ledger team to produce reports that add value
• Assisting and improving the processes within Prophet Enterprise.
• Assisting in the NPA process where needed
• Providing Budget support where needed
• Preparation and analysis of data as inputs to actuarial calculations such as reserving
• Production of management information

 Running models (to ensure accurate financial reporting and support management decision making) at an advanced level:

• For inputs to processes such as reserving, capital, pricing or business case modelling
• Development of and maintenance of advanced spreadsheet models which may include planning and capital and risk modelling
• Development of and maintenance of actuarial open platform software complex models

1st line quality / assurance review and checking (to ensure accuracy of outputs for sound business decision making and ensuring a robust control environment).

Education

• Bachelor's Degree: Actuarial Science
   

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Job Summary

• Responsible for developing acquisition strategies for Absa Vehicle and Asset Finance using data analysis and predictive modelling techniques. 
• Monitor and influence the effectiveness of the end-to-end Credit Underwriting Strategy for AVAF.  
• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. credit risk management methodology, practice, governance and delivery objectives.

Job Description

Key Accountabilities 

• Accountability: Strategy Design and Analysis
• Develop and manage data driven strategies within the Retail Risk team. This includes the following actions:
• Design and development of data driven strategies within the Retail Risk team
• Sourcing, consolidating and analyzing large data sets, utilizing strong SAS skills and identifying anomalies/trends.
• Liaising with relevant stakeholders, including Sales, IT,  Front end & Collections Operations, Finance and other Risk teams.
• Assist New Product Development with assessments related to product refinements.
• Identifying gaps in Acquisitions, Portfolio Management and Collections & Recoveries processes and strategies as well as providing solutions to closing the gaps/streamlining processes.
• Design, implement and monitor champion/challenger tests and analyse the test results in order to better understand customer sensitivity in a manner that allows for the long term strategy to be implemented.
• Presentation of analytical results and proposals to both technical and non-technical audiences, providing commentary as required.
• Your ability to display strategic risk experience as well as solid SAS/Data Analytics skills will serve you well in this role. A strong quantitative, statistics and/or actuarial background with a track record of running with an entire project from conceptualization, to extraction of data, to formulating strategies and subsequent impacts of implementation through to excellent stakeholder engagement and management will be an added advantage.
• Implementation and testing of credit policy enhancements in a live environment.
• Accountability: MI and Communication
• Review and report strategy performance and trends to the Head of Credit: AVAF, Credit Risk Committee, Group Risk teams, and Product Teams. 
• Produce strategy review documentation that shows the relevant performance of comparative acquisition and existing customer strategies. This needs to include approval rate, volume and risk related metrics. 
• Communicate analytical results to both technical and non-technical audiences 
• Work together with cross functional teams, which may be geographically dispersed, to deliver risk initiatives 
• Manage strategy sign-off process to ensure that all stakeholders are informed of proposed strategy changes and benefit/impact of these changes to the business. 
• Liaise with operational areas (for example, inbound call centre managers and the manual risk underwriting teams) to ensure strategies are working optimally. 
• Ensure that all strategies comply with ABSA credit risk policies and framework 
• Accountability: Customer Complaints Management
• Investigate and resolve all unresolved customer complaints that are escalated for final decisioning. Provide prompt and clear feedback to the source of the complaint. This needs to be done for both new acquisitions as well as existing customer’s complaints. 

Other accountabilities:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards 
• Understand and manage risks and risk events (incidents) relevant to the role. 
   
• Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations

Education and Experience Required

• B Degree in Mathematics or Statistics or Operational Research or Engineering or Risk Management or similar
• 5 years’ experience in credit risk analysis. 
• 5 years’ experience in developing data driven analytical strategies in a financial service industry. 
• 5 years SAS exposure/experience and application (or other programming language). 
• 3 years in depth knowledge of the credit tools and systems used. 
• 5 years’ experience in Financial services industry. 
• 5 years’ experience with Acquisitions, Existing Customer 

Knowledge & Skills:

• Strong SAS Programming skills essential
• Problem Solving 
• A strong understanding of key credit risk metrics  
• Communication - verbal & written 
• Microsoft Office 
• Project Management experience
• User Acceptance Testing 
• Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems/processes etc. may be impact on or provide opportunity to improve strategy execution and resulting performance.  

Competencies: 

• Deciding and initiating action 
• Analysing 
• Relating and networking 
• Planning and organising 
• Persuading and influencing 
• Adapting and responding to change 
• Applying expertise and technology
• Entrepreneurial and commercial thinking

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base | Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients | Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments. | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)