Regional Manager - JHB at SydSen Recruit

Job Role:
As Regional Manager you will creatively collaborate with your Leadership Team colleagues being fully responsible for leading the companies commercial relationship with a nominated group of accounts. Principal duties of your role will include leading and managing a team of focused Consultants and Analysts. You and 
your team will be fully responsible to meet and exceed annually agreed customer satisfaction and profitable sales targets to this group of accounts. Fundamental to your role will be to successfully manage the sales funnel for your customers ensuring the prospecting, qualifying, proposing and delivering of project solutions to meet their business needs. You will also be skilled at using effective and efficient sales and marketing 
processes to develop and execute business, account and project plans to successfully deliver the business outcomes your customers seek.

Key Responsibilities:

• Shared overall ownership of allocated account relationships to fulfil the vision mission and goals.
• Creatively collaborate with your Leadership Colleagues being fully responsible for leading the commercial relationship with your allocated accounts.
• Set up, build and nurture relationships with key decision makers within your group of accounts including being able to easily articulate the value the products create for your customers.
• Manage, coordinate, and empower your team to deliver the following:
• Activities related to the prospecting, qualifying, and proposing aspects of the sales funnel to achieve b, c and d below, ensuring focus on meeting Customer business needs.
• Agreed increases in measurable customer satisfaction with allocated accounts.
• Agreed profitable annual revenue targets with allocated accounts as per the companies Annual Business Plan
• Develop and implement Annual Account Plans for your customers to deliver these profitable revenue targets.
• Based on agreed project plans, supporting the Annual Account Plan, take ownership for ensuring tasks and processes are completed on time and in budget.
• This includes setting and managing expectations and assisting in the prioritization of work streams.
• It also includes focus on the productivity and effectiveness of the team, individually and as a whole.
• Full accountability for each of your allocated accounts, ie the buck stops with you and your team.
• A fully complete, real time, accurate use of Autotask to ensure that everyone in the business can be fully informed with your customer’s current situation.
• Collaborate with MD, Finance and Operations Director and your Leadership Team colleagues to ensure clear consistent communication flow between the company and your allocated accounts such that each is empowered in their role.
• Collaborate with the Business Development Manager to
• Enhance all aspects of the sales funnel so that they are empowered to close at the best overall solution for the business.
• Understand Customer dynamics and business requirements.
• Present and agree the account plan / contract renewals for Customers, further aligning on who will attend / present at the Customer based on relationship strength.
• Review account plans against targets at least a quarter in advance so any necessary actions can be taken to meet or exceed targets.
• Collaborate with Project Managers in your planning processes to ensure best practice use of project management methodologies to deliver cost effective solution delivery to Customers.
• Collaborate with Regional and OEM Manager to deliver OEM specific solutions for your customers.
• Where required, collaborate with Product Development Manager to design service product offerings for newly identified customer need. In addition, ensure your team members are sufficiently knowledgeable about new products and services to offer Customers.
• Ongoingly develop and demonstrate your ability to be adaptable and agile in working with both direct and indirect reporting relationships throughout the business.
• Successfully manage your team to deliver its’ JDs and KPIs.
• Motivate, inspire, influence, and measure your team for optimal performance.
• Being active in your leadership; both directly and indirectly.
• Conduct performance reviews and any other required human capital processes.
• Collaborate with the Human Capital Manager to optimally resource your team.
• Create and manage skills development
• Working with the Finance Team on the following:
• To develop and manage budgets.
• Maximising GP whilst ensuring management of commercial risk.
• Understanding status of any debtors’ days as part of managing the commercial relationship.

Requirements:

• Appropriate tertiary education
• Customer solutions focused mindset and business acumen.
• Strong passion for delivering customer service and unlocking opportunities.
• Being able to see the situation from the other side of the table
• Demonstrably successful business consultant track record, i.e. Understanding of a Customer’s business need and capability to develop solutions for that business need.
• Excellent people and communication skills.
• Collaborative leadership mindset.
• Accountability focused, make-it-happen, management style.
• Agility and problem-solving skills.
• Detailed understanding of automotive industry including motor dealer work streams.
• Willingness and ability to comfortably travel to engage and deliver at customers premises.
• Ability to work flexibly and adaptably to appreciate grayscale.
• Excellent project management capability.