Regional Product Line Manager - Digital Services at FLSmidth

You will be part of the Regional Product Line Management Team who provide sustainable solutions for our customers by providing the highest quality technical expertise. By joining this team, you will have a chance to work in an international environment involving different cultures and challenges.

Role Purpose

To build and develop the regional digital services market in conjunction with the regional sales team (capital and service) and to drive the long-term business strategy for the product line with a view to increase market share and to promote retention of aftermarket business. Continuously improve product operational efficiency and the technical competence of the local team in the product line. Provide expert knowledge and support for the product line, from a process, mechanical, operational, maintenance and R&D perspective. To contribute strongly to the overall company result and culture. 

Your responsibilities

• Lead the development of sustainable profitable growth of the product line for the region, by implementing the long-term strategy; driving operational efficiency, and growing personal technical competence and that of the regional team
• Engage, motivate and influence individuals and large diverse teams (sales and service teams) to continually increase customer satisfaction related to the product line.
• Meet potential and existing clients for growing, maintaining and leveraging client network for further business.
• Promotes a culture of personal and team safety, including those who may be affected by the company’s operational activities.
• Hold or develop the technical ability to support the internal and external customers of the product line from a process, mechanical, operational, maintenance and R&D perspective
• Work closely with global product line and service line management
• Work with sales and proposals teams to develop proposals that address client’s needs, concerns and objectives for the end-user customer and EPCM companies.
• Give input for business development planning and attend industry functions, such as association events and conferences, present technical papers at these events, and provide feedback and information on market and creative trends.
• Arrange and participate in internal and external client audits.
• Arrange and participate in internal and external (customer) product training.
• Be a highly recoverable resource
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products and distribution channels and advise on competitor activity for the product line.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the product offering’s unique selling propositions and differentiators.
• Support the sales teams in forecasting sales targets and in meeting these targets.

What you bring

• A relevant tertiary level qualification, ideally an engineering degree, in metallurgical, electrical or industrial engineering or a business degree
• At least 10 years’ experience within the mining industry.
• At least 3 years’ experience in the product line internally or externally
• At least 5 years’ experience in a business development role with demonstrable success in growing the business
• A basic functional knowledge of the integration of field instruments, machine control, SCADA and advance process control systems and cloud-based digital solutions and services.
• Existing strong network of key stakeholders within the mineral processing industry.
• Excellent oral, written and interpersonal communication skills in order to work with customers, contractors and other personnel on a daily basis
• Excellent analytical and problem-solving skills
• Good organisation, multitasking and time management skills that delivers effective planning and housekeeping standards.