Regional Sales Representative: Contractors, Dealers, and Direct Sales at Eva-Last Distributors PTY Ltd

OVERVIEW:

• Are you a meticulous, driven, self-starter wanting to be a part of a fast-growing company that’s committed to leading global change in the way people build and live?
• If so, we have an exciting opportunity to work for a leading manufacturer and distributor of building products in the outdoor living segment.

OUR CORE VALUES:
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.

Innovation:
Industry leaders in cutting-edge composite building technologies. Designing for the future!

Accountability:
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!

Customer Excellence:
We understand that our customer experience determines our existence and that will always be our number one priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintaining relationships with customers through regular communication and follow- up.
• Follow-up with contacts to advance them through sales process.
• Prospect for new customers.
• Researching for potential new customers.
• Develop an in-depth understanding of the company’s products (technical and application).
• Meet or exceed required activity & performance standards.
• Logging all activity in the CRM system accurately and timeously.
• Actively makes APPOINTMENTS and solicits customer engagements.
• Proactively meets and engages with contractors, dealers and end users.
• Responds to telephone and e-mail inquiries from customers. Typically provides support to customers with various requirements.
• Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
• Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
• Actively engages in selling company products and services.
• Provides material take offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
• Enters orders into company system.
• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
• Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
• Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
• Investigates customer complaints or concerns.
• Resolves issues within company guidelines. As needed, escalates larger concerns to internal sales regional/territory manager for resolution.
• Attends induction and training as required in JNB.
• Intimate understanding of the market, customers, and the competition would be advantageous.
• Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities.
• Meet or exceed sales budget goals and performance KPI’s monthly.
• Attend sales and technical training meetings, as required in JNB.
• Stay abreast of all technical data pertaining to industry products, material, and equipment.
• Perform all other duties as assigned.
• Attend trade shows, meetings, seminars, and conferences as required.
• Drive all Eva-Last products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
• Foster an environment of open communication.
• Maintain a high work ethic and can-do attitude, make a difference.
• Coordinate projects anticipate customer needs, planning, ordering, and issue resolution.

SUPERVISORY RESPONSIBILITIES:
None.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
We are looking for an independent self-starter who can work remotely and deliver results against measured KPI’s. The person must be confident, and sales focused, putting customer service first.

• Achievement Focus
• Business Acumen
• Adaptability
• Good Communicator
• Continuous Learning
• Customer Focus
• Problem Solving ability
• Sales Skills
• Technical Expertise
• Organizational Support
• Attendance and Punctuality
• Professionalism and Personal Appearance

QUALIFICATIONS AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A relevant Diploma or Degree would be advantageous.
• Minimum 1-2 years of relevant experience in sales preferably in the construction or building industry.
• Proven track record in achieving sales quotas.
• Excellent verbal communication skills.
• CRM experience preferred.
• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Bilingual would be advantageous.

SKILLS:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Numeracy – must have a strong numeracy ability.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Coordination — Adjusting actions in relation to others’ actions.
• Persuasion — Persuading others to change their minds or behavior.
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Time Management — Managing one’s own time and the time of others.