Regional Training Manager at Nando's

Overall Purpose of the Job

• The Regional Training Manager is accountable for the development, implementation and roll out of training plans and requirements for new and current Nandocas in their allocated Region with the aim of supporting the adherence and maintenance of all applicable standards in Casas.

Minimum Requirements

• Matric – NQF level 4
• Train-the-trainer certification
• 4-5 years relevant training experience including facilitation, programme design, training event coordination, assessment practices, eLearning training methods, coaching and mentoring
• 1-2 years restaurant operations experience
• 1-2 years’ experience leading and managing small teams in a matrix structure, including influencing others without direct reporting responsibilities
• Valid Driver’s License

Detail Knowledge

• Knowledge of adult learning concepts, principles, practices and procedures (Intermediate)
• Knowledge of training industry standards (Intermediate)
• Knowledge of restaurant operations at management level (Advanced)
• Presentation and facilitation skills (Advanced)
• People management skills (Advanced)
• Coaching and mentoring skills (Advanced)
• Train-the-trainer skills (Advanced)
• Data Analysis skills (Intermediate)
• Assessor skills (Advanced)
• Microsoft Office skills (Intermediate)

Regional Training Support:

• Consult with regional operations teams to determine specific training needs for Nandoca groups
• Conduct thorough needs analysis and recommend appropriate training strategy for the region
• Develop straining plans and calendars aligned to the National L&D calendar and framework
• Regularly review and revise (where necessary) the regional training objectives to ensure alignment to business needs and regional objectives
• Act as the Learning and Development partner in the region, by providing coaching and mentoring to the Management team on succession planning, training needs and training practices and methods
• Manage and coordinate training requirements of new Casa openings and revamps
• Review, assess and sign off on new Casa openings and revamps, ensuring compliance with all relevant L&D policies and practices
• Provide input into the development of the regional training budget and monitor applicable areas of the budget throughout the year
• Provide mentoring and coaching for Casas / Casa Management that are not performing

Training Evaluation

• Monitor, review and action feedback to enhance training activities where necessary
• Ensure Casas are equipped to implement new product rollouts through the delivery of training against the Brand Plan
• Ensure that Nandocas are up to date on their training cycles and take remedial action as required
• Provide timely feedback to management on Nandoca attendance, participation and performance at relevant training sessions
• Evaluate training assessment results and work performance post training to identify areas of improvement in training courses
• Follow-up on training provided in the region, measuring and monitoring success through applicable business metrics
• Compile regional training compliance/ non-compliance reports for Regional Line Managers with recommendations

Training Plan Implementation and Roll out:

• Implement the Regional training plan and calendar
• Conduct “train the trainer" sessions to prepare Regional Line Managers and Patraos to provide training / learning
• Create an effective adult learning environment, adhering to established design processes, testing, evaluation and feedback to the region
• Provide feedback on course assessments and evaluations
• Correlate proficiency and performance results post training and assessment where required
• Schedule and arrange relevant training sessions in accordance with business needs and regional objectives, including tracking attendance and course completion
• Develop, manage and monitor training plans for all new Patraos and Assistant Patraos in line with standard programmes, including regular check-ins, sign-off and conducting/facilitating one-on-one training in line with the programme
• Ensure relevant technology and learning tools required to facilitate training are available and configured appropriately prior to all sessions
• Manage and monitor the regional Hatchlings, including pre-assessment, timely sign-off and escalating any non-compliance issues or general concerns with learners (level 3 and 4, External candidates)

Employee Programme Management:

• Coordinate and manage Regional Grillers Challenge Competition including applications, implementation, coaching and development
• Coordinate and manage Grillers Challenge logistics against budget and timelines
• Collate all scores for final selections
• Provide support in the coordination and management of logistics for the National Grillers Competition
• Collect, collate and update Franchise master data for Long Service awards
• Provide support to Regional team with the planning and execution of annual Long Service Awards event
• Manage and monitor annual Climate Survey execution, including the management and monitoring of all logistics and support regions
• Facilitate the onboarding of new managers and oversee the process at other levels

Training Record Management via the Learning management system and Reporting:

• Maintain accurate and up-to-date regional training records, including training assessment results
• Compile monthly reports for submission to management and relevant stakeholders
• Administer all training-related invoicing to send for processing
• Track training interventions against the Workplace Skills Plan to ensure that targets set are met
• Report on improved regional performance / business metrics as a result of training / coaching intervention
• Track and report on the number of successful Hatchlings placed retained
• Update and maintain relevant Franchise Master data on the LMS (Signify)

People Management:

• Submit people requirements in accordance with expected deliverables to your Line Manager (Quarterly)
• Manage the allocation of resources against budget and expected targets
• Lead the department in such a manner as to foster innovation and technological excellence.
• Demonstrate behaviour aligned to the company values

Business Enablement through Training Innovation:

• Remain up to speed on the Company procedures, product changes and campaigns
• Evaluate the relevance of training content to facilitate the achievement of performance objectives
• Conduct talent reviews, in collaboration with Regional HRBP and Regional Support team to ensure and maintain talent pools

Training Material Development, Review and Testing:

• Evaluate training material to ensure quality, updated and relevant content for a relevant and positive learning experience for targeted audiences