Relation Officer at City of Tshwane

Job purpose

• To provide effective property and facilities management support by maintaining access control procedures, ensuring efficient tenant management, coordinating the day-to-day operations of the hostel and maintaining high standards of cleanliness, safety and functionality throughout the premises

Appointment requirements

• Grade 10
• At least six months’ relevant experience in a human settlements or security environment
• Physical fitness and health
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost 

Personal attributes and/or competencies

• Having high ethical standards and unquestionable integrity; good verbal and written communication skills; strong interpersonal and relationship management skills; ability to work effectively as part of a team and contribute positively to team objectives; ability to pay attention to detail and accuracy; ability to be professional at all times; ability to perform effectively under pressure and in demanding situations; ability to meet deadlines and manage multiple tasks simultaneously; strong administrative and record-keeping skills

Primary functions

• Monitor and control the entry and exit of residents, visitors and service providers
• Maintain visitor registers and ensure compliance with hostel access procedures
• Safeguard hostel assets and property through effective access control measures
• Allocate hostel accommodation units to residents in accordance with approved policies and procedures
• Maintain accurate occupancy records and allocation registers
• Facilitate resident allocations and departures
• Perform regular inspections and patrols of hostel facilities and surrounding areas
• Identify and report security, safety and operational risks
• Monitor compliance with hostel rules and regulations
• Ensure compliance with municipal by-laws, hostel policies and house rules
• Address non-compliance and escalate violations through the appropriate channels
• Promote a safe, orderly and disciplined living environment
• Conduct routine inspections to identify maintenance and repair requirements
• Report facility defects, damages and service interruptions promptly
• Follow up on reported maintenance issues to ensure timely resolution
• Serve as a communication link between residents, management, service providers and relevant stakeholders
• Attend to resident queries, complaints and service requests
• Facilitate effective communication regarding hostel operations and services
• Monitor and supervise the performance of general workers and other service providers to ensure that cleanliness and maintenance standards are met
• Provide guidance and support to residents on hostel rules and operational procedures
• Promote harmonious relationships and ensure adherence to established standards and regulations