Relationship Consultant at Barron

PURPOSE

• The purpose of the Relationship Consultant is to coordinate the sales process with customers across different segments by capturing orders, liaising with the warehouse and production around stock and branding, sending out and following up on marketing campaigns and to assist with other requests such as indent orders and alterations.

JOB OBJECTIVES
CAPTURING SALES ORDERS

• Receive request from customers and capture order on the system accordingly or assist customers with placing the orders on line
• Liaise with the warehouse to confirm stock availability and revert back to the client if required
• Complete the branding check list if it is a branding order and capture order correctly
• Resolving customer queries

SALES CAMPAIGNS

• Distribute sales campaigns to customer based and follow up with customers by doing a call campaign
• Discuss cross selling and upselling opportunities with the client and capture accordingly

INDENT ORDERS

• Complete indent order checklist if customer requires customized product, and submit to sourcing to confirm viability of indent order
• Provide feedback to the customer on the outcome

ALTERATIONS

• Coordinate alterations process if required

JOB REQUIREMENTS
QUALIFICATIONS

• NQF 5 Office administration 

KNOWLEDGE

• Product Knowledge
• Sales Knowledge
• Customer care

EXPERIENCE

• Sales consultant / administrator 2 years' 
• Wholesale clothing / apparel industry
• Corporate Gifting Industry

SKILLS

• Communication
• ERP system - MS D365 is desirable
• Email and Telephone Etiquette
• Problem solving skills
• English proficiency
• Numeracy
• Attention to detail

COMPETENCIES

• Client relations
• Drive and Commitment
• Implementation & Control
• Teamwork
• Adaptability 

REPORTS TO

• Sales Office Manager