Relationship Consultant at Barron

Job Purpose

• The Relationship Consultant is responsible for managing customer relationships, capturing and processing sales orders, supporting marketing initiatives, and ensuring excellent service delivery.
• The role focuses on driving sales growth, improving customer engagement, and maintaining operational efficiency across order management and client interactions.

Key Responsibilities

Sales Order Management 

• Receive customer requests and accurately capture sales orders on the system
• Assist customers with placing orders online where required
• Liaise with the warehouse to confirm stock availability and provide feedback to clients
• Complete branding checklists for branding orders and ensure accurate order capturing
• Coordinate product alterations where necessary
• Track all indent orders and manage their progress
• Complete indent order checklists for customized products and liaise with sourcing to confirm feasibility
• Provide timely feedback to customers regarding order status and outcomes

Marketing Campaign Execution 

• Distribute marketing campaigns to the customer base
• Conduct call campaigns to follow up on marketing initiatives
• Identify and implement cross-selling and upselling opportunities
• Maintain and submit daily marketing campaign reports

Relationship Management & Operational Support

• Convert back orders into open orders
• Track customer payments and follow up where necessary
• Resolve S&OP warehouse and production queries daily by 9 am
• Ensure all customer queries and actions are resolved by the end of business daily
• Actively manage customer engagement and relationships
• Maintain and manage chatbot interactions to enhance customer experience
• Drive customer reactivation initiatives
• Ensure monthly sales and service targets are met

Minimum Requirements

• Diploma or Degree in Sales, Marketing, Business Management, or related field
• 2–4 years’ experience in a customer service or sales support role
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and organisational skills

Key Competencies

• Customer-centric mindset
• Attention to detail and accuracy
• Strong relationship-building skills
• Sales and negotiation ability
• Time management and accountability
• Proactive and results-driven approach

Closing Date 30 April 2026