Rep 2 Consumer Operations Support - JHB at TransUnion

What You'll Bring:

Day-to-Day you will:

• Answer queries regarding credit score and affordability via email
• Assist victims of fraud in the process of protecting their information
• Produce hard copies of individual credit reports
• Provide information about available online services
• Log credit data disputes and complaints and give updates on the process
• Help consumers to achieve a better understanding of the credit industry in the UK
• Skills and experience you will have:
• Excellent listening and communication skills
• Experience of working in a call centre or other customer-driven environment desirable
• Good IT knowledge
• Experience of working with sensitive information
• Ability to adapt to changes according to the business needs of the company
• Understanding of the banking or credit referencing industry desirable, but not essential
• Fluent English, written skills
• Ability to work well within a team and communicate with other departments

Impact You'll Make:

1. Analyze and process complex consumer files received from various internal / external business partners with prompt solutions. 

2. Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. 

3. Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started. 

4.  Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults). 

5. Analyze consumer contact data and report error trends to management.