Representative - Customer Service Commercial Operations SA at MTN

RESPONSIBILITIES:

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's);

• Consumer satisfaction.
• In branded store
• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve 
• Communication, in outlet, and with MTN 
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

QUALIFICATIONS:

Minimum Requirements;  

Education:  

• Matric
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium  organization