Representative: Customer Service (In Store) 3 month Contract at MTN

Regional Operations Western Cape Stores
Please note this is a 3 month contract Start date 1st Dec 2020 
There are 20 openings with locations as: Cape Gate, Tygervally, CTIA, Westgate, Parow, Century City, Paarl, Golden Acre, Waterfront, Somerset Kiosk, Somerset mall, Liberty Promenade & Canal Walk.

Mission/ Core purpose of the Job: Ensures that tangible deliverables are met.
Key Performance Areas: 

• Consumer satisfaction.
• In branded store:
  • accountable for cash and stock
  • accountable for sales and meeting sales targets
  • accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve 
• Communication, in outlet, and with MTN 
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

Minimum Requirements -

Education:  

• Minimum of 1 year diploma
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization 

Closing date for applications is the 5th November 2020