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  • Posted: Nov 2, 2020
    Deadline: Nov 5, 2020
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company


    Representative: Customer Service (In Store) 3 month Contract

    Regional Operations Western Cape Stores
    Please note this is a 3 month contract Start date 1st Dec 2020 
    There are 20 openings with locations as: Cape Gate, Tygervally, CTIA, Westgate, Parow, Century City, Paarl, Golden Acre, Waterfront, Somerset Kiosk, Somerset mall, Liberty Promenade & Canal Walk.

    Mission/ Core purpose of the Job: Ensures that tangible deliverables are met.
    Key Performance Areas: 

    • Consumer satisfaction.
    • In branded store:
      • accountable for cash and stock
      • accountable for sales and meeting sales targets
      • accountable for stock shortages
    • Provide consumer advice and education / share product knowledge
    • Manage stock in store:
    • Management of shortages.
    • Obsolescence
    • Promotional stock merchandising
    • Manage operations in store:
    • Warranties
    • Customer cell phone repairs (where applicable)
    • Returns
    • OBF’s
    • Identify issues and resolve 
    • Communication, in outlet, and with MTN 
    • Maintain company’s policies and procedures.
    • Manage and account for all cash.
    • Conduct actual system transactions eg. activations, suspensions, migrations etc.
    • Relevant paperwork and documentation.
    • General Customer services: turnaround time, queuing time, accuracy, and productivity.

    Minimum Requirements -


    • Minimum of 1 year diploma
    • Fluent in English and language of country preferable


    • Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
    • Experience working in a small to medium organization 

    Closing date for applications is the 5th November 2020

    Method of Application

    Interested and qualified? Go to MTN on to apply

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