Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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The Reputation Manager is responsible for monitoring and improving how our company is viewed by others, managing online reviews and feedback, and developing strategies to improve the company’s overall reputation.
The ideal candidate will have a strong understanding of online marketing, public relations and will be internet savvy with a knack for resolving public relations issues.
What you'll be doing
Monitor and respond to online reviews and feedback
Develop and implement reputation management strategies
Track all public online mentions of our company
Develop relationships with key influencers to enhance the company’s reputation
Monitor social media platforms for any negative content
Analyze and report on reputation-related metrics
Coordinate with marketing and public relations teams
Identify potential reputation risks and devise mitigation strategies
Create and manage the company’s public communications and response templates
Stay updated with industry and social media trends
What you'll need
Proven experience in reputation management or a similar role
Proficiency in social media platforms
Excellent communication and writing skills
Strong understanding of online marketing and public relations
Experience with online monitoring and measurement platforms
Ability to analyze and interpret large amounts of data
Strong problem-solving skills
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to mentor, coach and provide direction to a team of employees
Call centre experience preferred
BA/BS degree in Marketing, Public Relations or related field
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