Reservations Manager at Kontak Recruitment

• This role is ideal for a dynamic hospitality professional who combines revenue optimisation expertise with exceptional guest-centric communication. You will shape the digital and pre-arrival journey, ensuring every enquiry reflects the exclusivity, warmth, and precision of a world-class safari experience.
• As the Reservations Manager, you will be responsible for driving profitability through intelligent yield management, rate strategy, and channel optimisation, while ensuring every guest enjoys a personalised and seamless booking experience. This role requires an analytical thinker who thrives at the intersection of commercial performance and luxury service.

Minimum Requirements:

• Proven reservations experience within luxury hospitality
• Strong understanding of RevPAR, ADR, and occupancy levers
• A commercially minded, analytical problem-solver
• Excellent written and verbal communication skills
• High proficiency in PMS, channel managers, and CRM systems
• A proactive, revenue-driven mindset with strong attention to detail

Key Responsibilities:
Revenue & Commercial Strategy

• Develop and implement revenue optimisation and dynamic pricing strategies
• Protect rate integrity across all channels
• Manage forecasting, budgeting, and occupancy planning
• Analyse OTA and direct booking performance to guide decision-making

Guest Journey & Communication

• Deliver an exceptional online and pre-arrival experience
• Craft personalised communication that enhances guest anticipation
• Identify upsell opportunities and convert enquiries into high-value bookings

Operational & Systems Excellence

• Optimise CRM and reservations database performance
• Ensure PMS and channel manager accuracy
• Collaborate with marketing, sales, and lodge operations to align messaging and guest expectations

Your Impact

• Maximise revenue without compromising exclusivity
• Enhance the guest experience long before arrival
• Drive direct bookings and strategic upselling
• Transform data into informed, profitable decisions
• Strengthen alignment between revenue, marketing, and operations