As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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You will be responsible for responding to communications from guests, travel agents, groups and referral networks concerning Reservations queries arriving by mail, telephone, fax, or through a central reservation system. You will be responsible for coordinating all reservations, creating and maintaining reservation records, preparing and sending invoices and confirmation and promptly process any cancellations and modifications. Follow up on enquiries and getting payment.
Minimum Requirements:
Martic
Hospitality Management Qualification or similar
At least 2 years’ experience as a Reservationist, preferably for multi-property sites
Excellent Computer Literacy Skills with MSOffice and a typing speed of at least 60 wpm
Experience in preparing quotes, letters of confirmations etc
Experience on a recognised Hotel Property Management System
Advanced Computer Literacy skills with a working knowledge of MS Office
Hands on Problem Solving approach and the ability to remain calm under pressure
Ability to work as part of a team, as well as independently
Great attention to detail and sound financial acumen
Presentable and well spoken
Self Motivated
Presentable and well spoken
Excellent telephone manner
Team Player
Ability to work shifts, weekends and overtime
Prepared to work shifts at hotel level as and when required
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