Hot Jobs at The Capital Hotels, Apartments & Resorts

Description

• You will be responsible for responding to communications from guests, travel agents, groups and referral networks concerning Reservations queries arriving by mail, telephone, fax, or through a central reservation system. You will be responsible for coordinating all reservations, creating and maintaining reservation records, preparing and sending invoices and confirmation and promptly process any cancellations and modifications. Follow up on enquiries and getting payment.

 Minimum Requirements:

• Martic
• Hospitality Management Qualification or similar
• At least 2 years’ experience as a Reservationist, preferably for multi-property sites
• Excellent Computer Literacy Skills with MSOffice and a typing speed of at least 60 wpm
• Experience in preparing quotes, letters of confirmations etc
• Experience on a recognised Hotel Property Management System
• Advanced Computer Literacy skills with a working knowledge of MS Office
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Great attention to detail and sound financial acumen
• Presentable and well spoken
• Self Motivated
• Presentable and well spoken
• Excellent telephone manner
• Team Player
• Ability to work shifts, weekends and overtime
• Prepared to work shifts at hotel level as and when required

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Description:

• The Executive Chef is responsible for all food production in the restaurant, conferences and banqueting, room service and any other food outlets.  This includes developing and costing menus, orders and recipe development, while maintaining the highest professional food quality and sanitation standards.  The position is primarily concerned with three main functional activities:  supervision, food production and administration. The Executive Chef will manage a team beneath him/her.

Minimum Requirements:

• Matric 
• Professional Qualification in Culinary Arts
• 3 – 5 Years previous Executive Chef experience in a 4/5 Start environment
• Able to create and cost menus as well as recipes
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills and ability to delegate effectively
• Think creatively

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Job Description:

• The Banqueting Coordinator is responsible for quotations for business, acquires new business, maintains current business, and confirms potential business.  The incumbent will assist the operational team with set up, check quality of DCP food offerings, ensure the venues are clean and up to standard at all times, check on guest satisfaction, deal with guest complaints, assist with site inspections and ensure the successful running of day to day conferences and events as and when a confirmed booking is in-house.

Requirements

• Matric
• Hospitality Management Diploma or similar
• 1 – 2 Years previous Banqueting Coordinator experience
• Experience in Hotel management software and Point of sale software
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Description:

• The Banqueting Floor Manager manages all aspects of a conference, banquet or event, including set up, menu selection, food presentation, serving and clean-up while focusing on detail and quality presentation and customer service.  As and when required, he/she also supervises any other F&B Operations (Restaurant, Room Service etc). The Banqueting Floor Manager will also be required to optimize sales and provide leadership to the team to ensure targets are met.

Minimum Requirements:

• Matric
• 1 – 2 year Banqueting Floor Management experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience in Hotel management software and Point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Description

• The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty.

Minimum Requirements:

• Matric
• Hotel Management Qualification or Similar
• 1 – 2 Years Supervisory or Managerial experience advantageous.
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to delegate effectively
• Second-in-Charge to the Front Office Manager
• Meticulous with paperwork and admin

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Description

• The Night Auditor checks front office accounting records for accuracy and on a daily basis summarizes and compiles information for the hotels financial records. The Night Auditor tracks room revenue, occupancy percentages and other front office operating statistics.
• In addition, the incumbent will prepare a summary of cash, cheque and credit card activities, reflecting the hotel’s financial performance for the day. They post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 2 – 3 years previous experience as a night auditor
• Strong aptitude for numbers, spreadsheets and financial reports
• Well versed in an HMS system (Protel/Mews advantageous)
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Proactive in approach
• Interpersonal skills

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Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Receptionist experience
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

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Description:

• The Barman is responsible for accurately mixing and serving alcoholic, non-alcoholic and coffee products to guests and service staff in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities:  front of house and stock.

Minimum Requirements:

• Matric
• 1 – 2 Year Barman experience
• Good all round bar skills including being able to make cocktails and specialised drinks
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Well versed in an HMS system (Protel advantageous)
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

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Description:

• The F&B Supervisor is responsible for supervising and coordinating the daily activities for the Restaurant, Bar/s, Room Service, Conferencing and Functions at the Hotel. The position is primarily concerned with two main functional activities:  supervision and front of house. The F&B Supervisor is second-in-charge to the F&B Manager and takes charge and runs the F&B operations in the absence of the F&B Manager.

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years proven Food and Beverage Supervisory experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Description:

• Responsible for greeting customers at a restaurant with a smile, welcoming them into the establishment, seating them, and providing them with a menu. Responsible for creating the first and last impression of the restaurant. Keeping the restaurant orderly, making sure the customers are content, and keeping track of what's going on at each table by interacting with guests during their meals.

Minimum Requirements:

• Matric
• Previous Restaurant Hostess experience essential
• Guest Service Focussed
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts

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Description:

• The Restaurant Manager’s responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure an efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Minimum Requirements:

• Matric
• Hospitality or Food Services Management Qualification
• 1 - 2 Years proven work experience as a Restaurant Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and waitering staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Description

• The Assistant Executive Housekeeper will take full and sole responsibility for the profitable operation of the Housekeeping department, including the employees, and effective and efficient services to all guests and will act as second in charge to the Executive Housekeeper.

 Minimum Requirements:

• Matric
• Hotel Management Qualification or Similar
• 1 – 2 Years Assistant Executive Housekeeper experience within a 4 Star environment
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Strong leadership and organizational skills
• Ability to drive change and to look for operational efficiencies/synergies
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example

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Description:

• The Maintenance Supervisor is responsible for ensuring that all maintenance, security, pool and grounds issues are dealt with as well as managing a maintenance team within The Capital Hotel Group. The Maintenance Supervisor is the second in charge to the Facilities Manager and will take charge in the absence of the Facilities Manager.

Minimum Requirements:

• Matric
• 2 – 3 Years Facilities/ Maintenance supervisory experience required
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Ability to effectively manage, delegate and lead a team of Handymen
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Daily planning and management of a maintenance team is essential

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Description:

• The Kitchen Sculler is responsible for ensuring that the kitchen is clean, well-maintained and organized at all times.  He/she will maintain a proper level of clean inventory with a high standard of cleanliness according to the Hygiene Standard and in line with general Health and Safety practices, as per The Capital Hotel Group Policy

Minimum Requirements:

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Ability to run with multiple tasks/jobs
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts

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Description:

• The Barman is responsible for accurately mixing and serving alcoholic, non-alcoholic and coffee products to guests and service staff in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities:  front of house and stock.

Minimum Requirements:

• Matric
• 1 – 2 Year Barman experience
• Good all round bar skills including being able to make cocktails and specialised drinks
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Well versed in an HMS system (Protel advantageous)
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

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Description:

• The Banqueting Waiter is responsible for serving food and beverages at Conferences and Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities:  front of house, function set up and break down, and stock.

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Banqueting Waiter experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts

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Description:

• The Handyman ensures a smooth and consistent resolution to maintenance issues logged during a shift and via verbal instructions. Areas of responsibility include: Security, Pools, Grounds, Hotel Rooms and any other area of the Hotel. The role will include general DIY and maintenance including basic carpentry, plumbing, painting and decorating.

Minimum Requirements:

• Matric
• 1 – 2 Year previous Handyman/Maintenance experience
• Additional qualifications within the field advantageous (Salary Dependent)
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to run with multiple tasks/jobs at once

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Description:

• The Waiter is responsible food and beverages in the Restaurant, Room Service and, if required, Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities: front of house and stock.

Minimum Requirements:

• Matric
• Previous Restaurant experience essential
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts