Residential Guarding Area Manager (Cape Town) at Fidelity Services Group

Purpose of the role:

Reporting to the Regional Guarding Manager, the overall purpose of this position is to ensure that the following key areas are managed in an efficient and professional manner: client liaison, HR /IR matters, fleet management, investigations as well as to ensure that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport.
• At least 5-10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• Sound knowledge of Easy Roster
• No criminal record or any pending cases.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity ADT and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate charges and initiating disciplinary actions
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork