Resort Operations Lead (360_RegOps) at Dream Hotels & Resorts

Job Overview:

• The Resort Operations Lead will oversee a selection of the Dream Hotels & Resorts properties and all food and beverage operations for all Dream Hotels & Resorts properties, ensuring optimal performance across all departments, including Food & Beverage, Front Office, Housekeeping, Maintenance, and Sales & Marketing. This role requires extensive travel and the ability to spend extended periods (1-3 months) at individual properties as needed.
• The Resort Operations Lead will play a pivotal role in budget management, financial oversight, strategic planning, and maintaining strong relationships with key stakeholders, including investors and directors. The candidate must be adept at leading a diverse team, improving operational efficiencies, and driving revenue growth.

Key Responsibilities:

• Provide strategic leadership and operational guidance to Property Custodians and property teams.
• Oversee all operational aspects of assigned properties, ensuring consistent service delivery and operational efficiency.
• Develop, implement, and monitor operational standards, policies, and procedures.
• Ensure compliance with all legal, health, safety, and environmental regulations.
• Oversee food and beverage operations across all Dream Hotels & Resorts properties, ensuring cost control, quality, and service excellence.
• Drive guest satisfaction initiatives, ensuring high service levels and exceptional customer experiences.
• Monitor financial performance, reviewing budgets, forecasts, and financial reports to optimize revenue and cost management.
• Develop and implement sales and marketing strategies to enhance occupancy rates and revenue.
• Manage procurement processes, ensuring optimal inventory control and supplier management.
• Conduct regular property inspections and audits to ensure brand standards are upheld.
• Oversee staff training, performance management, and talent development programs.
• Lead and manage renovations, refurbishments, and capital expenditure projects.
• Develop strong relationships with key stakeholders, including investors, directors, and suppliers.
• Conduct and lead board meetings, presenting financial and operational reports.
• Act as the primary point of contact for crisis management and problem resolution.
• Foster a high-performance culture, ensuring team motivation, engagement, and retention.
• Ensure implementation and adherence to sustainability and eco-friendly initiatives across properties.
• Monitor and analyse industry trends, competitors, and market opportunities to drive innovation and competitiveness.
• Oversee IT systems, digital platforms, and guest technology solutions to enhance operational efficiency.
• Maintain strong communication between corporate offices and on-site teams to ensure alignment with business objectives.
• Develop contingency plans for operational disruptions, including weather-related incidents and emergency situations.

Qualifications and Experience

• Minimum of 3 years in a senior operational role within the hospitality industry.
• Experience managing various types of properties, including lodges, business hotels, and resorts.
• Extensive expertise in food and beverage operations, encompassing menu planning, cost control, and service excellence. The ideal candidate must demonstrate visionary leadership and a creative approach to curating unique, property-specific food and beverage experiences that align with the brand’s identity and guest expectations.
• Strong financial acumen, including budget management, expense control, and revenue optimisation.
• Experience in strategic planning, marketing, and sales within the hospitality sector.
• Demonstrated ability to lead diverse teams and foster a culture of excellence.
• Ability to conduct and lead board meetings effectively.
• Knowledge of legal and statutory compliance requirements in the hospitality industry.
• Willingness to travel extensively and stay at properties for extended periods (1-3 months as needed).
• Resides in or willing to relocate to KwaZulu-Natal.

Deadline:30th June,2025