Restaurants & Hospitality Customer Service Consultant at Ten Lifestyle Group

Job Summary:

As a Restaurants & Hospitality Lifestyle Manager you will genuinely enjoy sharing your knowledge of restaurants and passion for food with our members. You will use your expertise to help our members to select and make the best possible bookings to suit their specifications and meet their deadlines. Some requests will be straight forward such as checking availability and making bookings. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our members request gets fulfilled to the best it possibly can.

A passion for restaurants is a must and you must enjoy and be excited about food. Varied knowledge of different cuisines in France, Spain and worldwide will be an advantage.

We are looking for:

• Motivated team players who enjoy the challenge of meeting and beating targets.
• People who are passionate about delivering high-quality personalised support and have excellent research skills.
• People who can use their initiative and creativity to best meet the needs of our members.
• Someone who is a great foodie and familiar with different cuisines worldwide.
• Fluency in a 2nd European language is desirable

Benefits:

• We have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. 
• Monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and and a paid 1 month sabbatical every 5 years.
• We operate a Ten Loyalty Reward program – this is a bonus that is awarded once length of service milestones are reached.
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use​.
• Access to lots of great travel and entertainment discounts
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.​