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At Arjo, we are committed to improving the everyday lives of people affected by reduced mobility and age-related health challenges. With products and solutions that ensure ergonomic patient handling, personal hygiene, disinfection, diagnostics, and the effective prevention of pressure injuries and venous thromboembolism, we help professionals across care ...
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Duties:
- Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
- Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
- Maintaining and developing relationships with existing customers
- New Business development
- Service & repair Arjo equipment to full working capacity.
- Planning and execution of all service backorders
- Schedule and attend service callouts
- Fill in and complete job cards for any service repairs, warranties or labour jobs completed
- Promote extended warranties, Service level agreements and planned preventative maintenance plans
- Keep a strong follow up on all open quotes
- Keep up to date with Arjo product knowledge
- Accurately diagnose and troubleshoot technical issues in a timeous manner.
- Maintain high levels of service and technical support to all customers
- Adequate stock control management for planned repairs and services.
- Complete warranty repairs and provide inspection reports to QRC
- Maintain and follow up on warranty processors and procedures for all intended repairs.
- Assist with service related queries at hospitals and customer sites.
- Assist with in-house service related queries and requirements
- Service & repair equipment to meet customer expectations.
- Maintain company vehicle in good condition.
- Keep daily records on vehicle mileage and route planners
- Adhere to safety protocols and quality standards on all Arjo products.
The experience, qualification and skills you will need:
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Aftersales knowledge, Strong technical and mechanical mindset.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB) and PDP would be an advantage.
- Ability to work independently. Excellent time management skills.
- Excellent communication skills.
- Customer Service Orientated.
- Available to work outside of normal office hours, as per customer requirements
- Adhoc travel and visits to regional provinces
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Essential Duties and Responsibilities:
- Service & repair IPC & PAC equipment to full working capacity
- Fill in and complete job cards for any service repairs, warranties completed
- Accurately diagnose and troubleshoot technical issues in a timeous manner
- Maintain high levels of service and technical support to all customers
- Fill out service certifications for equipment serviced
- Ensure software calibrations are updated with latest versions
- Maintain adequate stock control management for planned repairs and services
- Complete warranty repairs and provide inspection reports to QRC
- Maintain and follow up on warranty processors and procedures for all intended repairs
- Maintain good customer relationships
- Complete daily activity & reports on a daily basis or as required by supervisor
- Adhere to safety protocols and quality standards on all Arjo products
Knowledge and Experience:
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Strong electronic & technical mindset.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB)
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Essential Duties and Responsibilities:
- Achieving sales targets
- Maintaining and developing relationships with existing customers
- Building relationship with potential customers for developing new business and analyzing needs
- Sales reporting on activities, planners, rolling forecasts, competitors info, market share, install base and database maintenance.
- Developing and effectively managing a sales pipeline.
- Effective territory coverage and analysis
- Frequent assessments in all wards of hospitals and other medical facilities (Foam, Pressure Injury Prevalence, etc)
- Customer needs development through frequent demo’s and customer education.
- Commissioning (installation of products) at customers
- In-service training on all products sold, bearing in mind shift changes of hospital staff
- Providing customers with solutions
- Providing feedback on future buying trends
- Representing Arjo at trade exhibitions, symposiums, events and demonstrations
- Liaising with operations department to check on the progress of existing orders
- Keeping up to date with Arjo product knowledge as well as all competitor products
Administrative Duties:
- Recording sales and order information and doing analysis
- Maintaining and communicating weekly planner and daily activities completed and outcome and/or actions to follow up on.
- Maintaining accurate customer database.
- CRM Execution
- Forecasting
- Effectively managing accounts receiving processes.
Qualifications:
- Medical and/or Sales and Marketing tertiary qualification would be advantageous
Requirements:
- At least 3-5 years’ work experience in a similar role in the Health Care Industry, with proven sales track record.
- Minimum 5 years sales experience including capital medical devices
- Understanding of Hospital Processes
- Customer Service Orientated and focused
- Valid driver’s license and reliable own vehicle
- Ability to work independently
- Available outside of normal office hours, as per customer requirements
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Essential Duties and Responsibilities:
Human Resources
- Provide operational support to the business with regards to the end to end HR process
- Assist in ensuring overall compliance in line with internal processes as well statutory requirements
- Partner with junior employees and supervisor’s on all HR processes and policies
- Work collaboratively with employees in the business to create a favorable culture in the organisation
Payroll
- Oversee accurate processing of monthly payroll for approximately 130 employees.
- File all appropriate information for record keeping on the payroll files.
- Resolve employee payroll queries.
- Oversee month end procedures (month end payments, UIF declarations and month end reporting)
Minimum Requirements:
- Relevant bachelor’s degree/diploma qualification in Human Resources
- SAGE VIP Experience non negotiable
- High energy, self-starter who has the ability to be pro-active, can act independently on own initiative and has the ability to achieve deliverables
- Valid drivers’ license
- Own reliable transport
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The purpose of the Rental Administrator is to receive, communicate, and keep record of all customer requests for renting of Arjo products. By providing support and communicating with external customers (Public and Private Hospitals, long-term care facilities and Private customers) as well as internal department (Rental Operations, Billing and Finance team, Sales Managers and Customer Relationships Representatives).
As the Rental Administrator you will be responsible for:
Essential Duties and Responsibilities:
Key Duties and Responsibilities:
Call Administration and data capturing:
- Daily receipt of requests from customers via Calls, Whatsapp and Emails
- Capturing all the relevant request information on our data capturing system
- Assisting customers with, and providing feedback on customer queries
Process Management:
- Working closely with the Rental technicians and regional supervisors for completion of requests
- Communication of all requests to Rental Technicians
- Continuous follow up with Rental Technicians on completion of customer requests
- Escalation of requests not yet completed to the relevant departments
- Completion of the call request records with all the relevant completion details provided by the Rental technicians
- Filling and recordkeeping of all documentation
Reporting:
- Daily, weekly and monthly
- Providing accurate information upon request by Sales and Operations managers
- Reporting using Dashboards in MS Office
Minimum Requirements:
- 2 – 3 years in a similar position (Customer Service or Data Administration roles)
- Degree/Diploma in Business Management/Administration/Supply Chain Management will be beneficial
- Proficient in Microsoft Office
- Experience with data capturing systems beneficial
- Great communication skills (Verbal and written)
- Attention to detail
- Organized
- Punctual
- Excellent time management skills
- Adherence to deadlines
Method of Application
Use the link(s) below to apply on company website.
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