Field Service Technician - Eastern Cape at Arjo

Duties:

• Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
• Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
• Maintaining and developing relationships with existing customers
• New Business development
• Service & repair Arjo equipment to full working capacity.
• Planning and execution of all service backorders
• Schedule and attend service callouts
• Fill in and complete job cards for any service repairs, warranties or labour jobs completed
• Promote extended warranties, Service level agreements and planned preventative maintenance plans
• Keep a strong follow up on all open quotes 
• Keep up to date with Arjo product knowledge
• Accurately diagnose and troubleshoot technical issues in a timeous manner.
• Maintain high levels of service and technical support to all customers
• Adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Maintain and follow up on warranty processors and procedures for all intended repairs.
• Assist with service related queries at hospitals and customer sites.
• Assist with in-house service related queries and requirements
• Service & repair equipment to meet customer expectations.
• Maintain company vehicle in good condition.
• Keep daily records on vehicle mileage and route planners
• Adhere to safety protocols and quality standards on all Arjo products.

The experience, qualification and skills you will need:

• Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Aftersales knowledge, Strong technical and mechanical mindset.
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Customer Service Orientated.
• Available to work outside of normal office hours, as per customer requirements
• Adhoc travel and visits to regional provinces