Retail Account Manager at RCL Foods

Job Description    
RCL FOODS is seeking a Retail Account Manager to join our Vector Division. The role will be based in Westville and will report into the Customer Executive.

• The Retail Account Manager will be expected to ensure that all aspects of key retail customer account management are fielded and addressed, Act as a front-line interface to the retail customer with a focus on the head office supply chain and logistics teams, Identify further sales opportunities with the retailer and extend the supply chain service offering through value-adding support and interaction, Provide support to the Customer Executive in the smooth running of the Retail portfolio; serving as the information conduit to the business and, Provide support, analysis and insight regarding network and warehouse optimization; supply chain initiatives; business and solutions development; and general operations.

Minimum Requirements    

• Industrial engineering degree or B Com Logistics or Supply Chain Degree preferably with a postgraduate qualification.
• Valid Code EB drivers' license.
• 3 – 5 years customer account experience in a supply chain environment, preferably with transport and warehouse modelling and operational experience.
• Budget management and costing experience will be an advantage.

Duties & Responsibilities    

• Relationship Management:
• Represent the face of the business to the retail client and resolve their queries or complaints.
• Conduct regular client reviews.
• Manage relationships with customer supply chain, logistics, buying, and store operations teams

Account Management:

• Manage and report on service levels and key KPIs.
• Contribute to Retailer/Vector related projects.

Account Administration:

• Manage communication between customer supply chain, finance and operation teams, and Internal Vector teams.
• Develop and maintain service level and KPI reports.
• Update Vector system master data.

Business Development / Improvements:

• Expand client participation in the Vector service and product offering.
• Implement joint supply chain optimisation initiatives
• Optimise basket and volume participation.

Network Analysis:

• Provide support in identifying future long-term requirements of the network as well as identifying improvement initiatives. Including:
• Analysing transport network.
• Analysing warehouse network.
• Calculating the cost of maintaining and operating the current network.
• Analysing how cost is affected by different scenarios.
• Participate and drive the modelling of scenarios around warehouse and transport costs.
• Manage the implementation of improvement initiatives.

Communication (within Vector and its partners):
Handle communication in relation to customer supply chain associated issues.
Communicate requests from customers to relevant Vector functions.

Reporting:

• Compile KPI review packs for the Customer executive and customer.
• Compile reports and any ad hoc requests as requested by the customer.
• Report on compliance of both Vector and the customer on variables as set out in the service level agreements.

Team Coordination and Self Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.