Retail Cashier (Worcester) at Sun International

Description

Main Purpose of the Job

• Responsible to accurately process all guest billing transactions and access control for the Retail in accordance with the required standards of the Company. 

Key Performance Areas

Prepared Work Area 

• Check trading area and ensure all equipment’s (TV and video, micros systems and cash registers) for service are functioning and ready for service.
• Check cleanliness of store, station and surrounding
• Communicate and follow-up on the correction of any equipment faults or defects 

Cashiering Services 

• Handle all billing transactions for customers visiting and purchasing items from various retail stores
• Reconcile payments to stock sold in the system
• Participate in stock control processes
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required) 

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 

Experience

• Previous cashiering experience is an advantage
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements  

Core and Personal Behavioural Competencies

• Problem Solving 
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / proficiency competencies 

• English verbal communication skills
• Numerical skills (calculations) 
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration  
• Retail Product Knowledge
• Basic computer skills