Fresh Openings at Sun International

Job Purpose

• The HR Consultant will be responsible for the implementation of all HR processes, projects and activities throughout the life cycle of the employee at a business unit level; ensuring sound advice and the seamless and consistent delivery of the services to line management and employees in line with company procedures and compliance standards.
• This will include the delivery and updating of the HR Information Management System and data integrity;  recruitment and selection processes; governance, project and change management & reporting; the implementation of employee relations practices; consultation and advice to line on people management policies and practices; talent and learning practices for the unit; as well as performance consulting, in line with legislation and Sun International standards.

Key Performance Areas

Delivery of HR Operational Services

• Understand and implement the people strategy to support business operations
• Partners with management to understand performance, productivity and other people challenges; be able to diagnose the issue and provide solutions to improve people practices across the business
• Facilitate all recruitment, selection and assessment processes; including advertising, interviewing, reference checking, vetting; appointments  
• Facilitate the relocation and onboarding of employees onto the complex; ensuring employees experience an onboarding and employment experience in line with Sun International’s EVP and brand
• Be able to explain payroll and benefits queries and disputes
• Work with management to understand and troubleshoot queries and employee relations issues being experienced within the operations – including the facilitation of the grievance and disciplinary processes
• Proactively engage with all stakeholder to “feel the pulse” of the Business unit and actively communicate with operational teams on changes and challenges taking place; ensuring resolution
• Work with management and staff to implement the Sun Way Culture and Sun values
• Work with management and staff to facilitate and improve employee engagement projects

HR Data Integrity & Reporting

• Capture changes in the HR System in line with operational changes and changes to employee’s personal information and employment
• Facilitate the flow of paperwork to support these changes, ensuring that all stakeholders (e.g. payroll) are informed timeously

Update personnel files 

• Update the data integrity in the HR system ensuring that it is complete and accurate
• Prepare audit documentation in line with policy and procedure and implement any remedial action plans
• Leave liabilities and sick leave balances are tracked and addressed with relevant HODs
• Compile and monitor reports on all people processes and analytics for the business
• Compile relevant reporting for the unit; and track Employment equity and skills development statistics for the business unit

Performance Consulting

• Facilitate the performance management process, and assist operators with any challenges or concerns they may have from a process perspective
• Tracks and analyses performance results across the business operations to identify individual opportunities and performance gaps. 
• Where trends are identified conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the root cause of the issue.
• Make recommendations to improve performance 
• In collaboration with the COE, facilitate learning solutions relevant to identified gaps
• Be a change agent and communicate on change plans within area of responsibility.
• Participate and assist operators with the implementation talent and career processes 
• Implement transformation plans and initiatives for the business unit in line with targets and policy

HR Governance

• Understand and execute against the standard operating procedures for HR Processes
• Be the custodian of HR processes when interacting with operations and an advisor with regards the processes and tools
• Monitor compliance of HR Practices in line with labour legislation; BBBEE targets, Gaming Board regulations and policies of Sun International;
• Escalate areas of concern to HR Management in order address and resolve.

HR Project Implementation

• Understand the objectives, measures, benefits and deadline requirements for the completion of HR projects
• Co-ordinate and implement HR projects and deliver work as defined in the project plan and deadlines
• Co-ordinate activities for operational areas and communicate on relevant activities with stakeholders in the business operations 
• Provide feedback to HR Management on any challenges, obstacles, successes to implementation
• Monitor delivery and prepare reports on the progress on the implementation plan for areas of responsibility 
• Update electronic files to ensure that all information is appropriately documented 
• Trouble shoot and support the operators by providing relevant information or escalating when required to ensure resolution
• Encourages the integration of organisational values, with the culture and the Employees’ ways of working
• Assist with the scheduling of communication and other events to implement change practices and ready the unit for changes taking place
• Prepare communication as required 
• Provide input around identified risks and recommendations linked to the project

Learning & Development Administration

• Capture and update training events and records in the learning system 
• Capture all skills spend in the system
• Track skills spend and documentation for BBBEE reporting
• Assist in the compilation of skills development data for reporting purposes
• Co-ordinate induction processes to support onboarding
• Co-ordinate and assist in the professional facilitation of compliance programmes when required e.g. RGP
• Co-ordinate logistical arrangements for facilitated learning programs on site
• Co-ordinate and track learnership contracts and documentation for the business unit
• Co-ordinate logistics and prepare filing for audits taking place on site

Stakeholder Engagement

• Be available and respond to daily queries in the areas of HR Policy, recruitment, onboarding, performance management, employee relations and labour legislation
• Initiates and sustains continuous dialogue with the Operational teams on change issues, and partners in exploring options for resolving the issues.  
• Maintain relationships with key HR stakeholders (including management, payroll, Group COE, staff and HR colleagues) through delivery against requirements and deadlines ; 
• Stay informed of HR practices, policies and labour legislation.
• Build trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for operating teams
• Act as a point of contact for learning providers and BBBEE auditors

Requirements

Education

• B. Degree in Human Resources Management

Experience

• Minimum 5 years experience in HR, including 3  years experience as an HR Officer

Skills and Knowledge

Core behavioural competencies

• Planning
• Decision-making
• Evaluating & Developing HR competence
• Results orientation
• Developing relationships
• Service orientation
• Analytical thinking 
• Managing risk
• Motivating others

Technical / proficiency competencies

• Interviewing Skills
• Employee Relations Processes
• Labour legislation
• Functional HR knowledge – including recruitment, learning & development; performance management; talent management; workforce planning
• Change Management
• Remuneration & benefits
• Business Acumen
• Project Management
• Proficiency in MS Office; Peoplesoft
• Communication skills (Verbal and Written)
• Personal Credibility & integrity

go to method of application »

Job Purpose

• The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers.
• The role needs to acquire, build and retain relations with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.

Key Performance Areas

Duties and responsibilities include:

• VIP Customer Relationship Management  
• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed 
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP 
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences 
• Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay 
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice 
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required 
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognise customers on special occasions including birthday and other important dates
• Delivered Customer Acquisition New & Reactivation Plans
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Conduct a competitor analysis to identify gaps and opportunities for new and reactivation customer acquisition initiatives
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads 
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets
• Delivered Customer Retention & Growth Plans
• Plan, co-ordinate and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth 
• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting

• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system 
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives 
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management

• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department

Requirements

Education

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage 

Experience

• Minimum of 5 years’ experience in a guest relations within the gaming and hospitality environment 
• Previous supervisory and management experience is an advantage
• Meet all requirements for a key gaming licence
• Required to work irregular hours in line with operational requirements
• Linguistic skills in Mandarin / Cantonese an advantage 

Skills and Knowledge

Core behavioural competencies

• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

Technical/Proficiency competencies

• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements

go to method of application »

Description

Main Purpose of the Job

• Responsible to accurately process all guest billing transactions and access control for the Retail in accordance with the required standards of the Company. 

Key Performance Areas

Prepared Work Area 

• Check trading area and ensure all equipment’s (TV and video, micros systems and cash registers) for service are functioning and ready for service.
• Check cleanliness of store, station and surrounding
• Communicate and follow-up on the correction of any equipment faults or defects 

Cashiering Services 

• Handle all billing transactions for customers visiting and purchasing items from various retail stores
• Reconcile payments to stock sold in the system
• Participate in stock control processes
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required) 

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 

Experience

• Previous cashiering experience is an advantage
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements  

Core and Personal Behavioural Competencies

• Problem Solving 
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / proficiency competencies 

• English verbal communication skills
• Numerical skills (calculations) 
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration  
• Retail Product Knowledge
• Basic computer skills

go to method of application »

Job Purpose

• The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards 

Key Performance Areas

• Delivered Gaming Technical Plans
• Understand the Group Technical planning and delivery strategy and align Unit Strategy
• Conduct SWOT analyses and feasibility studies
• Develop strategic objectives for the Unit’s gaming technical deliverables  
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regard to surveillance and security practices
• Conduct a risk analysis of the business unit areas concerning internal and external risk and compliance management
• Manage and allocate people and operational resources
• Align practices with EE, SD, and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert on gaming technical issues for the unit 
• Gaming Technical Standards & Governance:
• Oversee the development and availability of gaming technical standards and processes at  a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements, and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of work areas, both front-of-house and back-of-house areas to monitor compliance
• Conducts control self-assessments
• Ensure all staff are trained and found competent against job requirements *Works with internal stakeholders (surveillance, security, and internal auditors) to identify risk areas and address these 

Technical Gaming Product:

• Identifies product performance and makes recommendations to address opportunities and gaps
• Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
• Compile and coordinate plans for the execution of new projects and machine moves
• Implement and manage approved projects in line with timelines and budget
• Measure and conduct post-mortem feedback on the implementation of new projects *Shares unit successes with other operation Reports: *Complete the following reports in line with the relevant requirements:
• Gaming Board reports
• Investigative/ Audit Reports
• Monthly Financial Review reports
• Risk Reports
• Month-end reports
• FIC reporting

People Management:

• Provides direction and support to management and employees concerning surveillance, compliance, and security policies, procedures, initiatives, and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure, and enhance employee engagement
• Identify and manage training, coaching, and development requirements in line with strategic plans, e.g. skills shortages, succession plans, and talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) *Source and Select talent as per the EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPAs are achieved
• Facilitates a performance management culture 

Budget Management:

Financial Management for the Unit Gaming Technical function including:

• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function 

Customer Experience Management:

• Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
• Deals with escalations/complaints effectively and efficiently to resolution.
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
• Monitor the customer experience offered by the team and address gaps 

Stakeholder Relationship Management:

• Informs department/staff of information required to perform the duties in the gaming technical operations effectively
• Communicates department’s objectives, standards, and operating procedures to internal and external service providers as per SLA
• Liaises with the marketing department to understand needs and make recommendations concerning technical promotional tools and application designs
• Manages the relationships and costing with vendors and suppliers
• Communicate any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
• Provides feedback on operations to the management team on initiatives, performance, concerns, etc.
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders
• Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc 

Requirements

Education

• Grade 12 / N4 with a Trade
• T3, S4, or equivalent (Light Current) 

Experience

• Minimum of 3 years’ experience in a Gaming Technical shift management position Certifications/ Accreditation/ Registration/ Licenses: 
• Meets all requirements for a Gaming license 
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements 
• Physically able to move operating equipment 
• Visual acuity and ability to identify colours 

Skills and Knowledge

• Motivating others / gaining co-operation 
• Decision-making 
• Problem-solving and designing equipment, systems 
• Training; coaching; keeping abreast of new developments in the field 
• Planning and organisation 
• Analysing / Diagnosing product performance 
• Reviewing - Assessing feasibility; assessing compliance; efficiencies 
• Appraising / Developing Others including evaluating for recruitment, performance, coaching, and training 
• Controlling people and non-people resources 
• Influencing & negotiating skills 
• People management
• Gaming Product performance methodologies 
• Gaming equipment repair, care and maintenance 
• Proficient Computer Skills – MS Office; EGS
• Gaming Component Research & Development 
• Gaming Product knowledge (Slots Technical) 
• Gaming Regulations and compliance procedures 
• Gaming Revenue Analysis & forecasting 
• Operational Management 
• Proficient Computer Skills 
• EGS, is an advantage 
• English Written and verbal Communication skills 
• Financial acumen 

go to method of application »

Job Purpose

• The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with regulations; legislative requirements and company standards.

Key Performance Areas

Security Planning & Delivery 

• Understand the Group Security strategy and align objectives for the Unit’s Security deliverables 
• Facilitate the management and achievement of milestones of deliverables 
• Understand and integrate leading trends and technology with regards Security practices 
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management 
• Troubleshoots any queries / problems received by the department 
• Manage and allocate people and operational resources 
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property 
• Act as a Subject Matter Expert of issues of safety, Security for the business unit 
• Reports on the results of the function including; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting 

Security Governance & Standards 

• Oversee the development and availability of Security standards and processes at a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations 
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols 
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance 
• Ensure all staff are trained and found competent against regulatory requirements 
• Works with internal stakeholders to identify risk areas and address these 
• Ensure full compliance for events, which includes event applications, drafting of security plans and deployment of suitably trained and competent staffing 
• Ensure full compliance of liquor licences and trading hours 

Investigations & Case Management 

• Quality assures investigation and audit processes 
• Allocates cases for investigation and audit 
• Plan audits and risk audit schedule 
• Field investigation for high priority cases 
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal) 
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging disciplinary action or unfounded 
• Follows the judiciary process through until completion 
• Oversee investigations and reports to address the business exposure to risk 
• Liaises with Head Office Legal with regard to Section 205 subpoena 
• Compiles and communicates handovers to ensure continuity of information 
• Quality assures all reports, EOB entries and registers 
• Liaises with Internal and External customers/ stakeholders 
• Verification and validation of all Money Laundering Reporting Officers as per the FICA

People Leadership 

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations 
• Provides motivation and leadership to promote positive working relationships and employee relations within the department 
• Track, measure and enhance employee engagement 
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline 
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) 
• Source and Select talent as per EE plan 
• Drive the employee value proposition 
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved 
• Facilitates a performance management culture 

Budget management 

Financial Management for the Unit Security function including:

• Budget 
• Cost management 
• Capex 
• PIP and forecasting 
• Financial reporting for the function 

Customer Experience Management 

• Develops standards on the customer experience for Security in line with the unit strategy and customer value proposition 
• Deals with escalations / complaints effectively and efficiently to resolution 
• Be available on the floor to interact with VIP guests when required 
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards
• Monitor the customer experience offered by the team and address gaps 

Vendor Relationship Management 

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit 
• Communicate on a regular basis and maintain the relationships with the service provider 
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property 
• Assist with resolving obstacles that may need to be addressed to achieve results 
• Manage contract deliverables and performance 
• Monitor costs and staffing levels relative to business levels in line with the service provider contract 

Stakeholder Relationship Management 

• Informs department / staff of information required to perform the duties in the Security operations effectively 
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA 
• Communicates any special requirements to other relevant operating departments 
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments 
• Liaises with authorities and police with regards investigations and case management
• Consult with stakeholders and provide feedback to necessary parties 
• Provides direction and guidance on risk management to internal stakeholders 

Requirements

Education

• Grade 12
• B Tech Degree (Security Management) 

Experience

• Minimum of 5 years’ experience in Security management as well as managing a complex of this nature
• Previous security experience is an advantage 
• Certifications/Accreditation/Registration/Licenses
• PSIRA B grade certificate (preferably PSIRA grade A certificate) 

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids) 
• Vision, hearing (including with the use of aids)

Skills and Knowledge

Core & personal behavioural competencies 

• Motivating others / gaining co-operation 
• Decision-making 
• Training; coaching; keeping abreast of new developments in field 
• Analysing / Diagnosing performance of the outlet / product performance 
• Reviewing - Assessing feasibility; assessing compliance; efficiencies 
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training 
• Controlling people and non-people resources Influencing & negotiating skills 
• People leadership 

Technical proficiency competencies 

• Rapid tracking and review of visual information 
• Use of Security equipment 
• Compliance procedures and regulations 
• Prolonged attention span 
• Financial management 
• Proficient Computer Skills – MS Office; EGS 
• High levels of integrity 
• English verbal communication skills 

go to method of application »

Job Purpose

• The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

• Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
• Monitor treatment quality and guest feedback to ensure consistent standards of service
• Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
• Provide day-to-day guidance, support, and motivation to the therapist team
• Assist with onboarding of new team members, ongoing training, and upskilling
• Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
• Address minor team issues or concerns and escalate more complex matters to the Spa Manager
• Act as a visible and approachable point of contact for guests during their visit
• Handle guest complaints, special requests, and VIP needs with professionalism
• Promote a calm, relaxing, and welcoming spa atmosphere
• Support upselling of retail products and spa packages in collaboration with the front desk team
• Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
• Conduct room and treatment quality audits and report on service consistency
• Ensure proper usage and maintenance of spa equipment and supplies
• Ensure adherence to health, safety, and sanitation regulations across the spa
• Conduct regular checks on therapist grooming, hygiene, and service readiness
• Participate in team briefings, audits, and quality assurance reviews
• Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand

Requirements

Education

• Matric /Grade 12 
• Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable

Experience

• 6’ years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills
• Staff Scheduling & Resource Planning
• Inventory & Stock Control
• Operational Monitoring

go to method of application »

Job Purpose

• The Spa Therapist is responsible for delivering a wide range of professional spa treatments and wellness therapies to clients in a safe, courteous, and professional manner.
• The role focuses on enhancing guest wellbeing and satisfaction by ensuring a consistently high standard of service, personalisation, and hygiene, while promoting spa services and contributing to overall spa revenue.

Key Performance Areas

• Perform a range of treatments including (but not limited to) massages, facials, body wraps/scrubs, manicures, pedicures, and holistic therapies in accordance with spa protocols and brand standards
• Evaluate guest requirements and preferences to deliver appropriate treatments that align with service standards and enhance overall satisfaction
• Provide product recommendations and aftercare advice based on treatment outcomes and client needs
• Maintain guest comfort, privacy, and safety throughout the spa experience
• Prepare and maintain treatment rooms, ensuring cleanliness, sanitisation, and readiness before and after each guest
• Follow all health, safety, and hygiene protocols, including the correct handling and storage of products and equipment
• Uphold high standards of personal grooming and presentation in line with spa guidelines
• Greet and consult with clients in a warm, professional manner to ensure a relaxing and positive experience
• Respond to client questions, concerns, or feedback with professionalism and care
• Maintain a calm and welcoming atmosphere, creating a sense of trust and wellbeing
• Participate in team meetings, product and service training, and performance reviews
• Assist with spa reception duties when required, including booking appointments and handling guest queries
• Support spa promotions and upselling of treatments and retail products to meet sales targets
• Report any equipment issues or stock shortages to management promptly

Requirements

Education

• Grade 12 
• Recognised spa or beauty therapy qualification (Certificate) 

Experience

• 2-3 years’ experience as a Spa or Beauty Therapist in a 5star environment/cruise ships

Work conditions and special requirements

• Ability to work shifts that meet operational requirements 

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills 

go to method of application »

Job Purpose

• The Housekeeping Team Leader is responsible for supervising daily housekeeping operations, ensuring cleanliness and presentation standards in guest rooms, public areas, kitchens, and back-of-house areas, supporting the property in achieving service excellence, operational efficiency, and compliance with hygiene and safety standards, while motivating the team to deliver consistently high levels of guest satisfaction.

Key Performance Areas

• Allocate duties and supervise shift schedules based on business occupancy
• Conduct shift briefings, handovers, and daily operational walkabouts
• Monitor cleaning activities and ensure SOPs, hygiene, and safety protocols are followed
• Step in to perform housekeeping tasks as needed during high-demand or low-staff periods
• Be present on the floor to assist guests, resolve complaints, and manage special requests
• Oversee execution of personalised services (e.g. turndowns, VIP amenities)
• Promote a courteous and professional environment that supports brand loyalty
• Supervise attendance, grooming, performance, and conduct of housekeeping staff
• Provide on-the-job coaching and training on standards, promotions, and protocols
• Support onboarding of new staff and contribute to team motivation and communication
• Conduct inspections of rooms and public areas to ensure quality and presentation standards
• Monitor and report maintenance, pest control, and hygiene issues
• Ensure health, safety, and environmental compliance across all housekeeping zones
• Monitor usage and stock levels of linen, amenities, uniforms, and supplies
• Requisition supplies when needed and manage distribution
• Ensure correct handling and maintenance of cleaning equipment
• Support inventory counts and report discrepancies or damaged stock
• Provide updates to management on floor conditions, guest issues, and team performance
• Complete daily shift reports and communicate guest preferences and VIP requirements
• Relay updates and operational instructions to team members effectively
• Report maintenance defects and issues to appropriate department.
• Encourage teamwork, motivation and professionalism.
• Coordinate with Front Office and other departments to meet guests’ expectations
• Maintain cleaning records and inspection reports
• Update room status and report to the Front Desk
• Enforce proper use of chemicals and cleaning equipment
• Ensure all team members follow H&S protocols and procedures. 

Requirements

Education

• Grade 12 
• Advanced certificate in hospitality  

Experience

• 5 years’ experience in a housekeeping role, inclusive of 2 years in a supervisory/team lead role

Work conditions and special requirements

• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to move operating equipment and furniture to perform housekeeping activities

Equity

• Housekeeping industry knowledge – HACCP; FCS standards
• Quality Assurance
• Housekeeping Product knowledge & standards
• Housekeeping tools and chemicals
• Cleaning techniques including specialised cleaning
• Written and verbal communication skills
• Proficiency in MS Office Suite, Opera 
• Knowledge and application of legislation relating to Safety, Health and the environment

go to method of application »

Job Purpose

• The Linen Team Leader is responsible for coordinating and supervising day-to-day linen, laundry, and uniform operations; ensure efficient distribution and stock control; maintain order in linen areas; and support team performance and service delivery in line with housekeeping standards.

Key Performance Areas

• Supervise daily distribution, collection, and return of linen across guest areas and departments
• Ensure cleaning carts are correctly stocked before shifts and cleared after use
• Maintain uniform issue/return records and support minor repairs or replacements
• Monitor linen and uniform condition; report damaged or condemned stock
• Maintain par stock levels by monitoring usage and notifying manager of shortages
• Assist with monthly stocktakes for linen, uniforms, and amenities
• Organise and label stock in storage areas, ensuring cleanliness and safety standards
• Track laundry flow and usage using basic logs or linen tracking tools
• Check basic equipment functionality and report faults immediately
• Monitor chemical levels and usage in line with SOPs and refill or report as needed
• Ensure all laundry and linen items are sorted and handled per hygiene standards
• Lead shift briefings and allocate duties based on roster and occupancy
• Support onboarding of new team members and assist with on-the-job training
• Monitor team grooming and conduct; escalate issues where necessary
• Assist with shift reports and communicate operational updates to relevant teams
• Support guest laundry delivery or collection when required
• Address guest queries courteously; refer complex complaints to the manager
• Liaise with other departments to coordinate linen delivery schedules
• Promptly reporting and resolving issues related to shortages, damaged or poor-quality stock.
• Tracking and confirming delivery schedules to avoid disruptions in linen availability.
• Coordinating returns or replacements of faulty items in line with supplier agreements.
• Maintaining open communication with vendors and suppliers to improve service efficiency and build strong working relationships.
• Ensuring all supplier interactions are documented and aligned with internal procurement or inventory procedures.
• Working closely with the Housekeeping Manager to forecast linen needs based on occupancy levels and special events.

Requirements

Education

• Grade 12 

Experience

• 5 years’ experience in housekeeping/ or an inventory control environment, inclusive of 2 years’ experience in a supervisory role

Work conditions and special requirements

• May be required to work overtime in line with operational requirements (this may include weekends, public holidays)
• Must have manual dexterity
• Physical mobility and stamina

Core behavioural competencies 

• Checking (attention to detail)
• Taking ownership
• Responding with urgency
• Collaborating
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Team co-operation