Customer Care Agent at Department of Public Service and Administration

REQUIREMENTS :

•  A Senior Certificate, a minimum qualification at NQF Level 4 in Customer Care / Marketing / Communications / Human Resource Management as recognised by SAQA. Knowledge of Government Employees Housing Scheme and its product offering, knowledge of public service administration, knowledge of Batho Pele Principle, knowledge of Conditions of Service, knowledge of the Public Service Act and knowledge of Public Service Regulations.
• Generic skills: Written and verbal communication skills, facilitation skills, presentation skills, planning and organising skills, computer skills, customer orientation, conflict management, Interpersonal relationship skills, report writing skills, problem solving, and solution Orientated and Innovative. Attributes: Good telephone etiquette, resourceful, resilient and flexible, professional, confident, passionate and a team worker. T
• echnical skills: Customer care and marketing skills.

DUTIES : 

• Provide capacity building and support to government departments and employees on GEHS services and products. Respond to customer queries, complaints and disputes on GEHS products and services. Provide guidance and assistance to government departments and employees to resolve queries, complaints and disputes relating to housing allowance benefits. Assist government employees with the process of enrolling with the GEHS. Resolve incoming calls and emails from government employees and refer relevant queries to relevant officials. Provide capacity building to government departments through the GEHS education and outreach sessions. Develop project plans for the GEHS educational and outreach sessions. Provide support in content development on the GEHS branding and marketing materials and the update of the website.